"Paid for items out of stock? "

Ordered 10 balls of yarn and money taken straight away on 24th. Tracker didn’t move for several days (the websites I usually order from are super quick so assumed would be the same). Only when I chased was I told it was actually out of stock and not due in until 1st April . It’s still showing as in stock on website which is ridiculous! Very disappointed as really need to get my project started … wouldn’t order again from here unfortunately as seems this experience is the norm reading other reviews

"STAY AWAY FROM Oh Sew Crafty"

JUST AWFUL COMPAGNY TO DEAL WITH ZERO COSTUMERS SERVICES , I RECEIVED MY ORDER
FULL OF FEATHER BONES , NOT SOFT AT ALL , IT IS VERY SCRATCHY AND ROUGH TO THE TOUCH . I WANTED TO PUT ON AN EVENING TOP AT THE CALF, BUT IT IS NOT FIT FOR THE PROPOSE TO BE SCRATCHY ON YOUR WRIST . I ASKED TO SEND ME A PREPAID RETUNED LABEL , SO NOW I WILL GET MY MONEY BACK FROM MY BANK .
MY ADVICE STAY AWAY FROM OH SEW CRAFTY . DON'T BUY FROM THAT UNPROFESSIONAL COMPAGNY THAT HAVE ZERO ETHICS AND COSTUMERS SERVICES .ALSO WRITING EMAIL WITH SIGNING WITH THEY COMPAGNY NAMES , INSTED OF WRITING THEY PROPRE NAMES , REALLY AWFUL , NO MANNERS .

FROM YOUR RESPONSES , IT IS NOT AS DESCRIBED WHAT SO EVER , NOTHING IS SAYING ON YOUR LISTING THAT THERES IS SCRATCHY BONE FEATHERS PARTS OF IT INSIDE . SO THAT IOS NOT AS DESCRIBED !. STOP LYING TO COSTUMERS , I CAN SEE ALL THE BADS REVUES YOU HAVE FROM OTHERS COSTUMERS THAT ARE NOT HAPPY , I AM NOT THE ONLY ONE . SHAME ON YOU . THERE IS ZERO CONFUSION , THE ONE THAT ARE CONFUSED IS YOURSELVES !.
TD0064
4mm Marabou Value Feather Trim Dress Costumes Gifts Craft Decoration Trimits - Length: 1 Metre - Colour: Black

"Poor customer service"

Beware. I received one metre of very inexpensive fabric which had been cut in an extremely crooked and careless manner at both sides, despite this being a tartan where it should have been easy to follow the lines. A photograph and emails later I was asked to return the fabric for their examination. The process of undertaking this would have cost the firm almost as much as the fabric and a lot of time and effort on both parts.I only wish I had read the reviews on trustpilot before I ordered, I would never have ordered had I read them.

"Great shop and great service."

Great shop and great service.

"Awful avoid!"

Awful avoid!!
Sent me wrong fabrics, ignored the voicemail we left to for them to contact me, ignored my WhatsApp until I had to chase them up. Completely uncaring attitude and not keen to rectify their mistakes.
Treating customers like dirt!!

"I contacted them before ordering but they lied to ask…"

I contacted them before ordering to ask if the pattern was one way up as it wasn't quite wide enough for what I need. She assured me it could be used horizontally instead as the pattern did not have a specific way up. This was a lie. It clearly has only one way up and looks totally wrong any other way. I spent £60 on extra fabric length to accommodate this and now it's going to cost me a load extra for the seamstress to put a border on. When I emailed her she stuck to her denial. I'm so fed up. If she'd been honest in the first place I would have looked at wider fabrics and she may still have made a sale but without getting a bad review or losing my trust, respect and recommendation.

"Great pricing and options available"

Great pricing and options available, delivery was fast.

"Litany of errors that were not resolved "

First impressions were excellent - I wanted to increase the fabric I’d ordered, and they were super helpful. However, they forgot to include one of the fabrics I’d ordered in the parcel (which itself took over a week to arrive), and it took a further week (and three emails) to get the fabric resent. The missing fabric arrived over 2 weeks after I’d originally placed the order, but it was the wrong colour. They accepted the error when I sent a photo, but wanted me to send it back before issuing a refund. Given it was around £7, it’s not worth a trip to the post office and trying to get the labels printed and paying for packaging so I’ve written it off to experience. Really disappointed as the fleece that did arrive (I ordered multiple fabrics) was lovely.

"I won’t use them again!"

Ordered some beads from their website. I chose metal beads from the colour drop down menu but was sent gin metal coloured beads, which were nothing like the original website photo I had used to order. I wrote to them but they said I had been sent the right order and initially refused to refund. I quoted the Sale of Goods Act 2015 as the product was not as advertised as the description was incorrect. If I pay for postage back to them they will refund less a 10% admin charge! It’s not worth sending them back and they bank on this to keep your money.

"Oh Sew Crafty saved the day again"

Oh Sew Crafty saved the day again! Brilliant customer service, brilliant prices and fabrics to die for. I made 4 Christmas sacks as last minute gifts and Oh Sew Crafty helped me out - very quick delivery, the cuddle fleece was lovely and soft and the sacks were a sight to behold- Thankyou