"My item arrived broken"

My item arrived broken, the whole table top had come off the base. Contacted penguin immediately with a picture to arrange a return and refund three weeks ago. They aren’t refunding me, despite promising to, and will ignore my emails to chase the issue. Funny enough they contact me right away when I leave my bad review, asking me to take it down and promising to refund me once this is done. I’ve taken this review down twice and never received my refund, so I’m afraid it’s here to stay this time Penguin. Customers deserve to know that you deliver broken items, refuse to refund them for it, and on top of that waste weeks of my time and countless emails, make false promises. So poor. I’m £100 down and left with a massive box of broken table that I don’t know what to do with. There have been so many chances to make this experience positive, but now I’m absolutely furious and out of pocket.

"My item arrived broken"

My item arrived broken, the whole table top had come off the base. Contacted penguin immediately with a picture to arrange a return and refund three weeks ago. They aren’t refunding me, despite promising to, and will ignore my emails to chase the issue. Funny enough they contact me right away when I leave my bad review, asking me to take it down and promising to refund me once this is done. I’ve taken this review down twice and never received my refund, so I’m afraid it’s here to stay this time Penguin. Customers deserve to know that you deliver broken items, refuse to refund them for it, and on top of that waste weeks of my time and countless emails, make false promises. So poor. I’m £100 down and left with a massive box of broken table that I don’t know what to do with. There have been so many chances to make this experience positive, but now I’m absolutely furious and out of pocket.

"Easy to order"

Easy to order. Delivered 3 days before expected. Beautiful cushion covers....exactly what I wanted. Excellent service.

"Delivered on time"

Delivered on time

"4 cushion covers"

Item ordered received promptly and was just what was needed. Well done

"great item"

great item, thank you

"Excellent"

Service was prompt and my cooking pot arrived in excellent condition (very well packed and wrapped). I am really pleased with this cooking pot, it's a good size (7 litres), good looking with a handy measuring guide inside the pot.

"Lovely small jam pan"

Lovely small jam pan. Looking forward to using it

"Not how expected."

Quality is worse than I expected. After the first use there are some stains inside.

"Good service"

Got a jam pot from these guys, it came and had minor damage so let them know about this and they instantly sent a new pot. No hassle just helpful. Not yet used the pot but looks a well made product.