"Jessica was great on the phone and had…"

Jessica was great on the phone and had the answer that I was looking for. Also gave us a helpful few pointers on the system too which was helpful.

"Spoke to Jessica who was extremely…"

Spoke to Jessica who was extremely helpful and patient.

"Use another company "

Awful company with awful customer service, tie you into long 3 year contracts on the sly with no way of getting out of them, I would never advise anyone to go with this company

"200-odd minis ordered and around 50…"

200-odd minis ordered and around 50 vehicle beacons. The system had great promise and the website is good and easy to use but of the 200 minis (that took around 3 months to get fitted to 200 garden machinery tools), around 25% stopped working within a year.
When they stop working you then have to spend time working out if the tools is indeed lost and then organise a replacement to be fitted. For us this was not an easy task with vehicles across the South East of England.
We also had beacons fail on us so seems like there are hardware issues with the kit.
Do not use the FREEPOST address to return items as they are not tracked and failure to return a faulty mini is charged at £11 and a beacon is £85!
The vehicle tracking interface is good on a web browser and the geofence alerts works well with very few issues. However when using the app to locate a vehicle, we found it was not updating so would try to use the 'navigate to' function only to find no van. Thankfully we were running this alongside existing OBD connected trackers which are much more accurate.
We have cancelled our contract after less than a year (which is good considering some tracking companies make you sign a 3 year contract) but when asked if i could get a credit for the 50-odd minis that are not working as there was no point in replacing them, i was told no. Abax said they can replace them but was reminded if i didn't return the faulty ones in 30 days i would be charged £11 each. It will cost us too much time to find where the tools are located and replace the minis only to have to take them out again when the contract ends, just disappointing they took this stance.

"Avoid - I dont think there is anyone in the Account Dept"

Their invoices are never correct. When there is a problem it takes a year to rectify, and in the meantime they pass you to debt collector, and continue to send payment reminders.

"Very helpful when I had to call them"

Very helpful when I had to call them, sorted in minutes

"Very Happy "

Very Happy , All questions answered and staff very friendly.

"Excellent product and great customer service "

Excellent product, since joining ABAX I can't fault any part of the onboarding and setup process. The system is great and exactly what we where looking for.

Jack Fowler has been fantastic from start to finish and has been attentive and prompt whenever required. excellent customer support.

KOMPAN LTD

"Very straightforward clear instructions"

Very straightforward clear instructions

"Jack Fowler is always on hand to help…"

Jack Fowler is always on hand to help when I need assistance or help with the system.

I couldn’t be more satisfied with the service he provided. From start to finish, Jack was professional, attentive, and genuinely committed to ensuring everything was perfect.

James - Industrial Signs LTD