"Very easy booking and collection…"

Very easy booking and collection process using Avis Preferred.

"Absolutely horrendous "

Absolutely horrendous . My holiday is wasted in horrible smelly offices. We wasted 3 days in the offices and many headaches so if you think of renting with Avis think again

"Absolutely professional staff"

Absolutely professional staff

"If employees cannot provide valuable…"

If employees cannot provide valuable service and are impolite, I would prefer an automated system to handle key distribution.

I recently rented a car from Avis at Dublin Airport, and the experience was profoundly unsatisfactory. Here are the main issues I encountered:

1. Airport desk experience:
Upon arrival, the service was immediately unwelcoming, with two out of three staff members being particularly rude and unhelpful. Despite the booking confirmation stating a card hold of EUR 2,500, we were abruptly informed that it would be EUR 5,000.

Additionally, my French debit card, used for the online booking, was rejected at the desk. I now understand that this is Avis' policy. French people beware - they will gaslight you in saying that all French customers have credit cards and they have never heard of this issue. Instead of assisting us, the staff suggested we go to a competitor despite our reservation.

When my British friend, the second driver, offered his American Express credit card, we were advised to cancel the online booking and rebook at the desk, risking losing our reservation and money. Ultimately, we were forced to take Avis’ insurance to keep our reservation.

Recommendation: Clearly state on your website that debit cards are not accepted at the desk to avoid such issues. We would have used an American Express card from the start if this policy were transparent.

2. Lack of flexibility and assistance:
The staff could not cancel or amend our booking and provided bad advice without assisting with the card issues. Overall, they can't do much and the current staff provide limited added value.

3. Price discrepancy:
We booked the car online for EUR 216, but the desk staff told us that it would have been EUR 150 if booked directly at the desk. Such a significant price difference is unacceptable.

4. Drop-off experience:
Upon returning the car, the staff member in the car park was uncommunicative and demanded the keys while we were still in the car. He inspected the car without any communication, rushed me to sign a document without time to read it, and left abruptly.

5. Final invoice:
Despite prepaying EUR 216.53 and an additional EUR 62.99 for extra insurance, the final invoice was EUR 331.12. This lack of transparency in billing is unacceptable, and as of today, I have not been able to get a clarification.

However, the car itself was good, modern, and clean.

"AVIS è sempre una garanzia "

L'efficienza è rapidità in ogni passaggio. Dalla prenotazione online dalla mia MyAvis al return dell'auto in aeroporto

"Terrible customer service"

Terrible customer service - dirty car and broken passenger seat. Really disappointed- Avoid Avis if at all possible.

"Charged me for damage to a car that I…"

Charged me for damage to a car that I did not do. Cost they charged for accused damage was disproportionate & customer service just awful….avoid this company…particularly be wary as the don’t joint inspect car on arrival or departure.

"Excellent experience with Avis at Belfast Airport…"

The pick up process was very efficient at the airport - we were away in less than 10 minutes. The car was perfect for our needs and drove very well. The returns process was very efficient and all done in less than 5 minutes.

"Avis Car Rental- Coty of Derry Airport "

Hired a car from AVIS based at City of Derry Airport.
Dealt with a pleasant man called Martin Harkin.
Excellent service from Martin. Very informative, nothing was too much trouble.
Would highly recommend.
Pauline Davis

"Zero customer service"

Frequent renter but this time it all went wrong. I rented a car from Avis Dublin Airport and it broke down on the way back to the airport after a 3 day rental. It was a new 2024 with barely 3,000km on the clock. No way it should be giving up in the middle of Dublin city. I had to wait 2 hours for breakdown assistance (I don't blame AA it was very busy) but this caused me to miss my flight. I've been waiting for over 2 weeks and no communication from Avis, no response to emails, no answering phones. The staff at the desk have been great in the past but no one answers the phone or emails.

Edit (5 June): Just got an invoice for €1000 with no communication or explanation. Still no contact and no-one speaking to me from Avis.

Edit (7 June): so Avis gave me a car with a fuel issue and are trying to blame me without any evidence or discussion. I used to be a loyal customer and that's gone now.