"Hired from Knock"

Have hired a number of times from various companies in Ireland. Having been disillusioned & disappointed by the service I opted for Avis. The service was as I hoped & wished for. Check in for Car seemless & professional. Been disabled deaf these things can be problematic, on this occasion absolutely not. Well done that man at Knock. The whole team from collection to return professional & a credit to the car hire industry.

"Straight out of the airport and…"

Straight out of the airport and customer service desk, lovely friendly member of staff who was very helpful, smile on his face and very welcoming. Definitely use again

"Good service and they have humans answer their phones!"

This was possibly the easiest hire I have arranged.
I had registered with Avis for their rewards programme and arranged this hire. When I arrived, most of the paperwork was done whereas normally it take 10-15 minutes of faff, but this took less than 5 minutes and the chap was really pleasant. The car was easy to locate and in a very good condition, though it was nearly new. Following return, I made a mistake, so called them and, most impressively, it was answered in 2 minutes by a human, who resolved the issue. Actual customer service is worth 5 stars all day long.

"Prompt and efficient service at Dublin…"

Prompt and efficient service at Dublin Airport despite baggage delay. Decent vehicle presented in good condition. Easy to find.

"Dublin Airport Experience:"

Dublin Airport:

Arrivals - only one man on the desk for both Avis and Budget car hire, so I had to queue. The people in front of me had issues (their booking wasn't booked, even though they had the paperwork.) So the wait was LONG and it was late at night.

Once I was being served, I then learned that insurance was extra - another 46 euro a day - as much as the car hire itself. This was not expected.

Car: Nice car, no Sat Nav - disappointing. No option to book a car with Sat Nav so assumed it would be standard in a hire car!

Returns: I was told to return the car to the "Eastlands Car Park." As I collected the car from the Airport, I expected to return it to the Airport. I had not been to Dublin before so assumed that "Eastlands Car Park" was onsite somewhere. NO. On returning to the Airport (after being stuck in traffic in the center of Dublin for 7 hours - due to a fatal accident that closed the M50 and threw Dublin into complete chaos) I drove round both the Terminal 1 building and Terminal 2 but could not find the car park or returns area. I eventually pulled into a petrol station to Google "Eastlands Car Park Dublin Airport" and found a postcode which took me to an off site location.

On arriving at the location, you turn left and drive into what appears to be a queue of cars waiting for a car wash. NO signage to say where to go. If you drive through that queue, there is a massive parking area, full of cars. You are supposed to just pull up into a bay and a guy comes to collect the keys. NOT COMMUNICATED.

Then you get on a shuttle bus to the Airport - so allow at least another 30 minutes onto your timings for your airport arrival.

The shuttle bus goes to Terminal 2 first, then Terminal 1.

All in all, it wasn't a terrible experience but it could certainly have been improved with some attention to communication.

Finding the car returns area was extremely stressful, after an extremely stressful and harrowing journey.

Would I use them again? Probably.

"Satisfactory"

Satisfactory, but car wasn’t particularly clean on the outside on pickup, and had more dents and scratches than I’ve had with other car hire companies at the same airport (Belfast International).

"The lady at the airport"

The lady at the airport. Katie was amazing and so helpful, could not do enough for us. Helped us with lots of question we put to her. Brilliant

" Great little car."

I have hired cars from Avis in Dublin several times and have always been pleased with the quality of the cars and also the customer service. This time I hired a small group A car. It was in great condition and spotlessly clean.

"Booking was very easy"

Booking was very easy, and when I had to change pick up time due to flight change, that too, was very easy. The guy on the collection desk was co-operative and efficient when we collected the car, which was clean. He was also very efficient when we brought the car back. All staff encountered were very friendly.

"Awful customer service"

Awful customer service. Did not give the required information when asked, stared blankly and gave one word answers when we were trying to clarify how we could place the deposit/holding, then waved my partner's driver's licence in our faces while calling out "don't want this back then?" as we walked away to work out how to amalgamate the funds. Luckily, the friendly advisor at Europcar gave us all the information needed (which was the same across all hire companies), enough to continue with our hire without losing our money, even though this was not up to him to do. One piece of advice - go with Europcar, their value to treat people with kindness goes a long way