"ABSOLUUT NIET KOPEN"

ABSOLUUT NIET KOPEN
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WAARDELOIS

"The worst ticket provider"

The ticket provider is really bad. You can't do anything with your ticket—no selling, no refunds, cancellations, nothing. Many people are losing money due to their poor customer service.

"Scammer"

Scammer. Due to a technical problem they were unable to refund my money and now customer service no longer responds to me

"Ich bekomme mein Guthaben auf der…"

Ich bekomme mein Guthaben auf der Cashless Karte nicht zurück!
Beim Konzert gab es keine Rückzahlung des Guthabens, das geht nur online hieß es.
Die online Anmeldung funktioniert nur mit einer 14 stelligen Pin die sich auf dem Armband befinden soll,
allerdings gab es bei dem Konzert in Würzburg keine Armbänder und somit auch keine pin zum online anmelden.

"Howler refuses to refund my 50€"

I went to Rolling Loud Portugal Jul 5 – Jul 7 and topped up 50€ on my cashless wristband. I didn't end up using any of the balance and now can't withdraw because i missed the 4 day window for cashout.

Although Howler state on their website that they have a 30 day window, these terms doesn't count for Rolling Loud events. I spoke to customer service and that was when i learned that the terms on their website differ for each event.

"No refund for leftover money in account"

No refund for leftover money in your wristband after afronation portugal
I had about €40 left on my wristband which I wasn’t refunded for. I went on the site to request it and never received anything.

Now the website says “cash out expired”
How does money expire!?
Chat agent is saying I never requested it and the refund window is 4 days between July 5 and July 9
Complete croocks

"Impossible to resell tickets"

The downloading possibility of the ticket was only 3 days before the festival, which makes it almost IMPOSSIBLE almost to sell it.

"A lot of things in Festivals sound like a scam..."

My son attended Rolling Loud Portugal 2023 and used the cashless wristband.
He had some leftover funds, around 50€ and when he tried to get the money back this company replied the time to do it had just expired.
For me this sound like a big scam to keep people's money.
This should be regulated by the usual trading standards where you usually have a period of 14 days to regret, change or ask for a refund after buying something.
Rolling Loud sounded like a very good event. In 2022 it was quite full, this year not that much. I have bought my son the VIP tickets for the 2022 and 2023 events but I do not believe he will attend any more of these because everything is sounding more and more sketchy....I always feel sorry for people and companies that only look at profits. The customer is not always right but he is the one that make businesses possible. Be aware that you already have 15 really bad reviews. This number might grow....

"I bought a tix that said PDF would be…"

I bought a tix that said PDF would be available on 15th July, after 25th it was still not available and they refuse to give the refund or the ticket.

"Disgusting!! Thieves!!"

Disgusting!!! Never Again! I don’t even know where to begin! I went to AfroNation Portugal 2023 from the 28th-30th of July and had over €100 leftover between two cashless wristbands. I knew that cashouts were only available between 16:00 on the 5th of July and 23:59 on the 9th of July. 5 DAYS LATER, mind you, so there’s time for you to forget. THAT, I knew. I DO read Terms and Conditions. That’s why I set up an AUTO-CASHOUT, but they finessed this so well because for SOME STRANGE REASON Howler’s Auto-Cashout feature was unavailable for this event. Hmmm…I wonder why? Any thoughts? Moreover, these Terms and Conditions can only be found on the AfroNation website; NOT on Howler’s website, not in any of the emails sent by Howler inviting you to set up your cashless wristband vouchers, not even on your goddamn Howler account next to the humongous red/pink button that says “Set Up Auto Cashout.” Interesting. Fine. Ignorance is not an excuse, right? It’s not their fault the event organizer implemented such a ridiculous cashout window and policy to steal your money, right? Okay. Why go cashless? “Howler cashless is the modern, high-tech answer to easy transacting. It eliminates queuing, carrying your wallet around and battling connectivity issues. It is also so much more secure than traditional forms of payment.” …more like modern high-tech robbery! Over 40,000 people attended AfroNation. If the queues weren’t so long, I wouldn’t have had any money leftover to cash out. I would’ve much rather carried my wallet around and used my tap-to-pay or Apple Pay, but you know what Karma is and what do they say? Don’t get mad. Get even? Copy that.