"Cashout windows and policies are basically theft"

Went to Afronation 2023 for the first time and used a cashless wristband. I went to fill out the refund form and found out they had closed cash outs less than 2 weeks after the event. I reached out to them asking for my refund and was told I’d missed the deadline. I had €90 left and now I’m supposed to just lose that money. I can’t imagine how many people they are doing this to. Absolutely disgusting behaviour from this company. At the time of writing this review it is still less than 2 weeks since I attended the event.

This is basically theft, do not use Howler….. they are basically stealing from people with these policies.

"Can't get my money back (50 euro or…"

Can't get my money back (50 euro or more) after Sonar Lisbon. It's 1month and 1 week later already! I exchanged 10 emails with them to get back my 50 euro from a wristband. Filled in their form 3 or 4 times. And why do I even have leftovers? Because after I topped up my wristband (me and my friend were both using mine) money didn't show up for more than 1h from transaction (we showed an exact hour to a bartender and waited 20 mins for them to resolve this BS - losing the party). As a result I already wasted time worth 2x more (if I kept doing my work as I'm self employed) than it's left on this wristband. Someone should organize a lawsuit against and organizers shouldn't use this provider. Won't ever attend any party that forces to use their system. It's a scam.

"Horrible scam"

Company makes it super difficult to get left over money back + you have to pay a few to recieve your money.

Event: Sónar Lisboa

Horrible scam. Try to avoid events cooperating with this cashless system.

"bought 5 tickets with insurance elrow Rotterdam"

bought 5 tickets with insurance
I wanted to have it canceled its just not accepted because there is no proof
I wanted to donate this to a charity earthquake in turkey
they are thieves and frauds
Don't ever buy a ticket with insurance
they don't give a * what's happening in the world and are just thieves showing no pity

"I bought tickets for Elrow Manchester…"

I bought tickets for Elrow Manchester club event on 17th December 2022 + event insurance. We got to the venue and were good by the security staff that our tickets were not genuine and that the only legitimate tickets were through ticketmaster. I feel foolish and annoyed that the money for the tickets had not gone to the event organisers as over 100 actors and acrobats took part so this sort of cynical ripoff is stealing from them as well as me. I will never use this website again and I will
I see if my credit card compAny can get me my money back.

"The WORST"

Does not process wristband refund, completely useless and criminal.

"Atrocious Customer Service"

I found Howler's customer services utterly terrible. They take forever to reply to emails and the contact number listed doesn't actually exist.

Avoid using them at all costs!

"They told me the death of my family…"

They told me the death of my family wasn't important enough to varrant refund, bare in mind I had purchased refund protect to cover you for refund if an emergency happens.

"Absolutely shocking customer service"

Absolutely shocking customer service. No response for days and confusing interface. Been spammed to assign tickets and there is no function to do so once I click the link. Useless

"You will never get your money back"

I put some money on my wristband to enjoy a festival. They were supposed to refund all the extra money I did not spend during the festival on my bank account at the end of the event. 1 month later I still did not receive my money back, even after contacting the support team. Avoid them.