EditorsKeys.com
Roy
"Defective Pro Tools keyboard"
I received a defective Pro Tools keyboard. I contacted support. They had me ship it back. It cost me $95 USD to ship it. They sent me ANOTHER defective keyboard (non-working keys). Then support just ghosted me.
Save your money, don't spend it on these keyboards.
Bob Barnes
"My keyboard arrived DOA"
My keyboard arrived DOA. When I power the keyboard on the #1 Bluetooth light starts slow flashing and is not discoverable by either a windows 11 PC or a Mac. I have tried to perform a factory reset (hold ESC and 3 key while powering on and continue to hold for at least 10 seconds). No change in indication. I have opened a support case but haven't heard back in the last 2 days.
EDIT: EditorsKeys.com that was the first thing I did was to hold the #1 Bluetooth key down. It never stops slow flashing. I was requested by support to record a video, which I did two days ago. Still waiting on a response.
EDIT 2: the support team at EditorsKeys.com was able to confirm that I had a hardware issue with my original keyboard. Once confirmed they sent me a new one, which worked perfectly. Great customer support. The keyboard looks slick. I love the streamline design which saves valuable desk space. Keyboard is well made. My initial use with Premiere has already saved me a bunch of time. I'm looking forward to becoming more proficient with this new tool in my arsenal.
Nick Davison
"Great service"
There was an issue with my order and Mark went above and beyond expectations to resolve it. Great keyboard as well. Recommended.
Chris Ellis
"I purchased an FL Studio keyboard"
I purchased an FL Studio keyboard, its great! Unfortunately I found that after about 4 months there was an issue with 1 of the keys.
I contacted the company and within an hour had received a pleasant and understanding response from a human being, not a bot, this particular person was called Lucian.
Everything was resolved on the same day and the customer service was absolutely outstanding!
I dont write reviews on sites like this very often, however I am so impressed with the after sales service of Editors Keys that I felt I must do so on this occasion.
This is a really outstanding company!
Roberto Rodriguez Gelpi
"Buena compra.!!!!"
Es la primera vez que adquiero algo en su empresa. En cuanto al envio, llego un dia antes y todo en perfecto estado. Ningun problema. Gracias y feliz Editor Keys!!!!
Andy Yeomans
"Edit: Keyboard won't work. Poor support"
2nd Edit: After getting in touch with support I was offered a new keyboard, but I just had to wait a couple of weeks, which seemed all okay with me. Having not heard back after a fortnight I messaged again. Apparently, they wouldn't get new stock in for months (they are in stock on the website). They then ask for proof of the keyboard not working, which I send such as the keys constantly pressing J even with the cap off. After that, they said they'll get me a replacement as soon as possible. It's been way over a month now and I still haven't heard anything. I asked for an update 2 weeks ago and never got a response. If you go on the website there are currently two versions (3 if you count the wired one) of the Premiere Pro Keyboard for sale. I think I'll have to do a chargeback at this rate. Really disappointing as at first the keyboard seemed okay, only for it to get worse and worse, including communication. I feel I've been relatively patient considering it's been over 2 months with a defunct product.
1st Edit: sticky keys keep getting worse. Incredily annoying on S as it's the magnet shortcut when editing...
Original: The keyboard feels good, and I've had it around a month now. However, some of they keys keep getting stuck, especially the S and B keys. So, occasionally the B key will just not work and the S will force anything i type to go 'sssssssss...' I got the Adobe Prem Pro keyboard.
Hankster
"Above & Beyond'"
This review is about some 'Above & Beyond' customer service from Editors Keys. I had a key break, and a free replacement was sent within a few days. When a second key broke on my older keyboard, they tried hard but a replacement key could not be located. Instead, they offered to send me a genuine Apple keyboard with the Editors Keys conversion! This was also sent out free of charge, so I couldn't ask for more really. Many thanks.
Astrid
"Keyboard cover fits perfectly!"
The Adobe Premiere cover for iMac Magic Wireless Keyboard is 5/5 - perfect fit!
The Bald Guy
"5 Stars are not enough"
5 Stars are not enough, excellent product, I bought the Apple Mac Keyboard cover which is well made, and does exactly what it says on the tin .... going to purchase a second one for my MacBook Pro next. Well done Editor's Keys keep up the good work :)
Simon Warner
"Spilt coffee on my old keyboard"
Spilt coffee on my old keyboard, which had a broken backspace key anyway, which I had won in a competition a couple of years ago. Enjoyed using it so much I thought nothing of ordering another one straight away. And amazingly it arrived next day so my workflow wasn't affected at all. Now I wish I'd bought the clear protection cover
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