EditorsKeys.com

Electronics & Technology
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183 reviews
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EditorsKeys.com

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Roy

1.00/5.00

"Defective Pro Tools keyboard"

I received a defective Pro Tools keyboard. I contacted support. They had me ship it back. It cost me $95 USD to ship it. They sent me ANOTHER defective keyboard (non-working keys). Then support just ghosted me.
Save your money, don't spend it on these keyboards.

14/09/2023

Bob Barnes

5.00/5.00

"My keyboard arrived DOA"

My keyboard arrived DOA. When I power the keyboard on the #1 Bluetooth light starts slow flashing and is not discoverable by either a windows 11 PC or a Mac. I have tried to perform a factory reset (hold ESC and 3 key while powering on and continue to hold for at least 10 seconds). No change in indication. I have opened a support case but haven't heard back in the last 2 days.

EDIT: EditorsKeys.com that was the first thing I did was to hold the #1 Bluetooth key down. It never stops slow flashing. I was requested by support to record a video, which I did two days ago. Still waiting on a response.

EDIT 2: the support team at EditorsKeys.com was able to confirm that I had a hardware issue with my original keyboard. Once confirmed they sent me a new one, which worked perfectly. Great customer support. The keyboard looks slick. I love the streamline design which saves valuable desk space. Keyboard is well made. My initial use with Premiere has already saved me a bunch of time. I'm looking forward to becoming more proficient with this new tool in my arsenal.

06/08/2023

Nick Davison

5.00/5.00

"Great service"

There was an issue with my order and Mark went above and beyond expectations to resolve it. Great keyboard as well. Recommended.

04/08/2023

Chris Ellis

5.00/5.00

"I purchased an FL Studio keyboard"

I purchased an FL Studio keyboard, its great! Unfortunately I found that after about 4 months there was an issue with 1 of the keys.
I contacted the company and within an hour had received a pleasant and understanding response from a human being, not a bot, this particular person was called Lucian.
Everything was resolved on the same day and the customer service was absolutely outstanding!
I dont write reviews on sites like this very often, however I am so impressed with the after sales service of Editors Keys that I felt I must do so on this occasion.
This is a really outstanding company!

27/07/2023

Roberto Rodriguez Gelpi

5.00/5.00

"Buena compra.!!!!"

Es la primera vez que adquiero algo en su empresa. En cuanto al envio, llego un dia antes y todo en perfecto estado. Ningun problema. Gracias y feliz Editor Keys!!!!

12/07/2023

Andy Yeomans

1.00/5.00

"Edit: Keyboard won't work. Poor support"

2nd Edit: After getting in touch with support I was offered a new keyboard, but I just had to wait a couple of weeks, which seemed all okay with me. Having not heard back after a fortnight I messaged again. Apparently, they wouldn't get new stock in for months (they are in stock on the website). They then ask for proof of the keyboard not working, which I send such as the keys constantly pressing J even with the cap off. After that, they said they'll get me a replacement as soon as possible. It's been way over a month now and I still haven't heard anything. I asked for an update 2 weeks ago and never got a response. If you go on the website there are currently two versions (3 if you count the wired one) of the Premiere Pro Keyboard for sale. I think I'll have to do a chargeback at this rate. Really disappointing as at first the keyboard seemed okay, only for it to get worse and worse, including communication. I feel I've been relatively patient considering it's been over 2 months with a defunct product.

1st Edit: sticky keys keep getting worse. Incredily annoying on S as it's the magnet shortcut when editing...

Original: The keyboard feels good, and I've had it around a month now. However, some of they keys keep getting stuck, especially the S and B keys. So, occasionally the B key will just not work and the S will force anything i type to go 'sssssssss...' I got the Adobe Prem Pro keyboard.

30/06/2023

Hankster

5.00/5.00

"Above & Beyond'"

This review is about some 'Above & Beyond' customer service from Editors Keys. I had a key break, and a free replacement was sent within a few days. When a second key broke on my older keyboard, they tried hard but a replacement key could not be located. Instead, they offered to send me a genuine Apple keyboard with the Editors Keys conversion! This was also sent out free of charge, so I couldn't ask for more really. Many thanks.

01/06/2023

Astrid

5.00/5.00

"Keyboard cover fits perfectly!"

The Adobe Premiere cover for iMac Magic Wireless Keyboard is 5/5 - perfect fit!

20/04/2023

The Bald Guy

5.00/5.00

"5 Stars are not enough"

5 Stars are not enough, excellent product, I bought the Apple Mac Keyboard cover which is well made, and does exactly what it says on the tin .... going to purchase a second one for my MacBook Pro next. Well done Editor's Keys keep up the good work :)

05/04/2023

Simon Warner

5.00/5.00

"Spilt coffee on my old keyboard"

Spilt coffee on my old keyboard, which had a broken backspace key anyway, which I had won in a competition a couple of years ago. Enjoyed using it so much I thought nothing of ordering another one straight away. And amazingly it arrived next day so my workflow wasn't affected at all. Now I wish I'd bought the clear protection cover

31/01/2023
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