"Very good communication & prompt…"

Very good communication & prompt collection. Would have been 5/5 but no advance collection time notification text received as promised there would be.

"The very best service - highly recommend!"

From the first conversation to the team who packed up and put my goods in the container, I couldn’t speak more highly of PSS. They were absolutely fantastic and every person was exceptional in their customer service. I highly recommend PSS!

"Definitely recommend"

The team was very friendly and efficient. Packed everything with great care and all was done within few hours. Customer service was also great - very responsive to emails and always available to chat on the phone. Would definitely recommend.

"Lies, misinformation and outsourcing of work leading to damage and delays"

As soon as the paperwork was signed, everything that could go wrong did. No communication around arrival times to begin packing, movers arrived without any material to safely wrap our belongings. Piles of our books place on fragile items causing over thirty items to be damaged and broken. We were assured before signing the paperwork that our belongings would be looked after. Two of the three movers that arrived had an arguement in front of us.

Our belongings were then not shipped and remained in storage until we messaged to ask why they had not been delivered.

There is no communication around location of pickup in new country, which turned out to be a ten hour round trip away from our new city.

Emails repeatedly ignored, documents lost. We have not been waiting a year for this to be resolved, pushed from pillar to post with no solution offered. We have been offered around 10% of the amount of the damage that was caused due to their negligence.

Do not use the company.

"PSS is THE company to pick for your international move!"

After much research on which company we should use for our move from the UK to New Zealand, we settled on PSS International Removals.
From start to finish, communication was excellent and we were able to speak directly with them at any time, with any questions we had.
Jo came out to us and conducted a survey of our furniture and belongings, giving us invaluable tips and guidance and her calculation, regarding volume and size of container needed, was extremely accurate.
The team that did all of our packing across 2 days was great and they packed everything very carefully, meaning that upon arrival in New Zealand there was no damage to any of our belongings.
Milica did a handover to her counterpart in New Zealand, NZ Van Lines, once the container was en route and this part too went without a hitch.
A big thank you to all concerned for making this a seamless experience.
We have no hesitation in recommending PSS.

"Arrived on time"

Arrived on time, polite, courteous, professional. Happy in their work, answered questions easily. Very efficient.

"PSS team are brilliant"

We contacted PSS on Thursday last week to get a quotation for shipment to Aus of our belonging. By the following Thursday it was all packed and ready to be shipped. The PSS team have been simply brilliant, with a particular (and special!) mention to Graham Taylor who did all the packing; thank you so much Graham😊👍💯. Also a special thank you to John and Sophie in the Croydon office who guided us through all the paperwork 👍😎

"Things made easier than I would have imagined "

They are very professional and the group of guys that came to do my packing’s were an asset to the company.
I would highly recommend PSS International

"Outstanding experience …"

All the communications I’ve had with PSS for over a year now have been handled superbly. Typically after a long time planning my move, it all happened in a short time, but PSS fitted me in exactly as I needed, the estimator came round and made it so simple. The two days the packing team were in our house, I couldn’t have asked for nicer chaps, and boy were they professional. They gave lots of helpful tips and got the job done easily. The stress was taken away from me and I will say it was worth every penny. I think they are experts and they know what they’re doing. I would recommend them and use them again myself.

"Great service"

Honest and open communication, packing & pick-up of my items in Aberdeen was on time, efficient and very well done. I do look forward to continuing amazing service & communication for the next stages till delivery of my items in US.