"Professional"

Professional, capable and highly pleasant packers. It’s a tough job and they both got on with it at incredible pace. Not even a scuff mark left on the walls after having to move bulky items down the stairs. They kept me well informed on progress.

"Moving Mums stuff to NZ"

Easy communication. Pick up and packing staff helpful. Used PSS on a house move back in 2000 to NZ
Will use PSS again if Mums China all arrives in one piece!
Good service all round.

"First Class Service "

From the first call I felt that this company knew what they were doing I didn't even shop around for other quotes. Communication first class always keeping me updated on everything. My move was short notice but PSS managed to fit me into their schedule. Would definitely recommend for a hassle free move which is a massive help when going through stressful moves.

"Great packing /loading lads Craig rob…"

Great packing /loading lads Craig rob and Liam

"Feedback for PSS "

All staff in PSS are professional, patient and polite. Updates information quickly. Strongly recommend.

"PSS…Performance Style Success"

Guys were great and fun to work with and nothing was too much trouble…got everything in the container which was amazing…brilliant experience and Helen our dedicated PM was outstanding and the guys loved her and she the guys. The proof will be in the delivery…so far so good 💜

"Exceptional Service"

From the beginning to the very end, the service was exemplary. They kept us informed every step of the way. Addressed every question and concern promptly. Would definitely recommend and use them, if needed again

"I was perhaps the most difficult client…"

I was perhaps the most difficult client they had had in recent years, constantly having to pencil in dates and then move them when our exchange was delayed.

In the end though we got there and our packing team, supported by Helen at HQ moved heaven and earth to make it work for us.

I really can't speak more highly of the experience.

"Items missing from the shipment"

Items missing from the shipment. Aftershave bottles worth 500 pounds were missing when the boxes arrived to our destination. One of the bottles (Penhaligons) was removed from its box (the box arrived empty) and the other 2 (Chanel and Arabian Oud) did not arrive at all. Despite raising it with the customer service team, they have taken no responsibility or provided any compensation which is difficult to accept given the whole premise of their business is to transfer goods from one place to another safely. They asked me to provide evidence which can prove the bottles went missing / were not packed by their team which I said is difficult to provide (obviously) but asked them to provide me with examples of such evidence and/or provide evidence that their staff did not take the bottles and they said "unfortunately we do not have any evidence". I am really confused and upset that there is clearly a scenario that staff could POTENTIALLY steal during the packing process and it is impossible to prove. Be very careful when the team are packing your goods and watch over them, if things go missing, you will not get it back from PSS. Honestly very upsetting given we spent over 5,000 pounds with PSS and this is how they treated us in the end i.e. completely washed their hands of any responsibility. I wouldn't recommend and certainly wouldn't use them again in future. Genuinely upset that they can get away with this.

"The removals team did an excellent job…"

The removals team did an excellent job on the collection day. They were organised, friendly, helpful and a pleasure to have at our home.

The quoting process was also very professional and efficient. We did the quote via a call using a mobile app and we received a full quote including itemised pictures from the call the following day.