"Luvanto aftersales "

Luvanto as a company who supply flooring are very helpful and knowledgeable on there products.
Their Sales Manager Sam Pritchard is smart and passionate about their brand. Always available on the phone if required.

"We deal with Luvanto for a lot of…"

We deal with Luvanto for a lot of flooring requirements, we had a minor delivery issue but was dealt with so professionally by Mandy at the office & came up with a great solution to get the goods to our customer on time so there job could be completed & everyone is happy , would recommend them to all in the industry they went above an beyond. Keep up the great work guys . And ted you weren’t bad either 😂😂appreciate all your help today

"Outstanding After Sale Service"

Cant thank Michelle enough, we had an issue with a batch this was replaced and sorted so quick. Michelle's professionalism is to be commended and nothing was a bother while sorting out the issue we experienced.

"Pleasure to work with"

Although been dealing with Luvanto for a couple of years they have just gone a step further by introducing a new futuristic display unit and with the help of Sam and Andy who have been brilliant with the display. A Big plus is how knowledgeable,helpfull all the staff are from the office staff,technical team , merchandisers and sales staff

"fantastic products and service is…"

fantastic products and service is second to none. the only flooring anyone should be fitting

"DON'T BUY FROM LAVANTO "

I have been laying laminate flooring for 40yrs and I have never had a problem and I have used many different underlay I got the black sparkle click from LAVANTO after 5wks tram lines showed up and it looked a mess the only place there were NO tram lines is were there were no traffic bare in mind they have never sent anyone out I also found out that I am not the only one to have this problem I have done 2 rooms and a hallway I started laying this end of November 2023 .....NOW THIS IS WHAT LAVANTO SAID
June 17th

Good Morning,

I am sorry it has taken so long to respond to your complaint. After looking into this we have discovered that you have used the wrong underlay below the click flooring. The underlay you have used is laminate/wood underlay. The correct underlay is called sound barrier which is blue in colour.
On this occasion the problem is unfortunately an installation error and not a product fault.
Kind Regards
Steve Miller

Technical Support.

"Absolutely fantastic customer service…"

Absolutely fantastic customer service from the after sales team. I bought over 100sq mtrs of Craftsman LVT flooring and I was a little bit short. Mandy from the customer services department was fantastic! Not only did she supply me with the bit I was short, she even went out of the way to get the batch numbers the same from the flooring I’d had previously!
An absolute pleasure to deal with and I’m forever grateful for all the help I received.

"The worst vinyl I have never ever bought."

I basically had the same experience that Karen Smith reported with her review on the 25th June 2018.
I have bought vinyl Luvanto click Luxury design flooring Concrete gray.
Fitted from a specialist but vinyl is to thin and it is expanding more than expected. You need more than 5mm gap or apply some glue (the instructions doesn't suggest it) because in a warm day if you get a sunlight coming from your windows or open door after 15mins you will see some bumps appearing on your flooring. So do not buy.

"Very helpful and delivery scheduled to…"

Very helpful and delivery scheduled to take place in a timely manner.

"Ted was amazing"

Ted was amazing, with response times and sorting any questions we had.