"Great customer experience"

Great customer experience. Quality of the product is as good as the top brands out there.

"5* service on all fronts"

Excellant level of pre-order, ordering and post order service.....quick turnaround, well-packaged delivery received complete on time, Click+ is a superb product....very satisfied!

"Fabulous service and a great product!"

Fabulous service and a great product!! Can’t fault the amazing customer service from these people. The LVT is top quality too. Buy with confidence!!!

"Luvanto Click+ flooring is brilliant"

This click+ flooring is brilliant. I’m just a diy person but, after watching a couple of videos on YouTube, found it straightforward and satisfying to lay. The way each piece clicks together gives you the reassurance that it’s not going to come apart. I did have a self-made issue, so I contacted Luvanto directly. Excellent after-sales service from the ‘reception’ staff and support team. Floor completed and we’re that pleased, doing another room.

"Technical Support is the most important for us"

We use Luvanto floor for a few times in our properties business because of very good quality. Particularly, the most important thing for us to use Luvanto again and again is the technical support. For this new build house, we are not very sure which type floor we need to use, click down or glue down. The sales team recommended we spoke with Phil, the technical support manager. From the conversation, we realised that Phil has got such rich experiences about product and how to laying the floor. He asked detailed information and assessed the situation, he then shared his opinions with us with detailed explanation. In the end, we totally convinced by Phil and decided to go with the recommendation. Happy end!

"Couldn't recommend more highly"

I appointed a bathroom installer to tile my shower room and install the sanitary appliances. When he started the job, the bathroom installer suggested using Luvanto Click+ flooring and said he could supply and fit it. He showed me some samples and I thought the product was fantastic quality so we employed the bathroom installer to supply and fit this floor. Unfortunately, some of the floor planks started to separate. When I asked him about this, the bathroom installer insisted he had fitted the floor correctly and said I could ask QA Flooring. So I contacted QA Flooring and Mandy took time to understand my concerns and then put me in contact with Phil who could look into them. Phil could not have been more helpful – he asked lots of questions and listened to the issues I faced. He even tried to contact the bathroom installer on my behalf. Phil was able to identify that the planks were separating due to the incorrect installation by the bathroom installer. At that point, QA Flooring were not responsible for the issues I faced but Phil wanted to find a resolution nonetheless. Firstly, he completed a report and explained why the installation was flawed. To help us rectify this, he explained how the subfloor should be prepared and explained which product was suitable for our needs. He then went above and beyond to help us and kindly offered to deliver the suitable flooring product (including the accessories) to my home address free of charge. I still cannot believe how Phil gave us a solution even though it was not his responsibility to do so. I first spoke to Phil on Friday and the issue was resolved on Monday (even though the business was closed Saturday and Sunday). I really can’t thank Phil enough for being so kind and generous to help me rectify the original faulty installation. Thank you Phil and Mandy at QA Flooring.

"Excellent technical support"

I had a technical query & called Luvanto quite late in the day - just 12 minutes before they were due to close. The very helpful lady who answered the phone passed my call to the Tech team & to my surprise a member of the team, Phil, called back within minutes. He was brilliant - really helpful and took time to listen to all my questions & to respond. Couldn’t ask for better customer service.

"Telephone enquiry"

I contacted Luvanto regarding a problem. I initially spoke to Michelle who efficiently referred me to the technical department. My call from them was prompt and I spoke to Phil. He was knowledgeable, informative and kept me continuously updated. The outcome was above and beyond my expectations. Phil’s customer service skills are remarkable. Luvanto you should be very proud of your employee Phil. Well done and thank you

"Luvanto earn their 5 star review"

As a supplier of Luvanto products, we deal with the company on a regular basis. Their stand displays the products well, our rep is easy to get hold of and knowledgeable about their products, the technical team has always gone above and beyond to help in any situation we need support.
They are easily one of the best manufacturers we deal with day to day.

"universal adhesive"

Used Luvanto universal adhesive.

Found it great both of wet set and pressure sensitive, high initial grab and long open time and a pressure sensitive