"All my goods were safely palleted and…"

All my goods were safely palleted and got here on time.
My many, many queries were answered promptly and patiently.
A pleasure to deal with; thank you guys.

"I would like to know when my order will…"

I would like to know when my order will be delivered - apart from that the online service has been great.

Thanks

"i would just like to say the staff"

i would just like to say the staff and help I received from the staff was excellent I had a twenty year old heritage gold shower and was trying
to replace taps and shower parts the staff were 100 percent sorting out my problems

thanks again brian

"Very poor processing"

I am so sorry, I don't usually write reviews but I have had such a bad experience with this company that I had to let others know. I ordered a close coupled toilet from UKBathroomWarehouse recently. The cistern was wrong so I had to phone and it was changed quite easily, a delivery driver arriving the next day to collect the erroneous one and another driver arriving later with the correct one. But it then transpired that the internal fittings that had been sent originally were for the first cistern and didn't contain the required close coupling kit for the proper cistern. No one had thought to send an installation pack with the replacement cistern. I called to have one sent and instead received another syphon set that still didn't fit. All of this time the plumber was unable to continue with the work of fitting the toilet. I ended up phoning the toilet manufacturer (Heritage) directly where firstly I was cut off after being asked to hold, and then I was put through 3 times to different people who in each, in turn, knew LESS about my case. I was on the phone for an hour before someone finally figured out what parts I needed and agreed to send them. The toilet itself seems fine, but the experience of getting it has been awful. I hope this does help you to improve your customer experience.

"A very good Company to do business with."

A very good Company to do business with.

"Good price and good service."

Good price and good service.

"Excellent!"

Excellent! Very happy with the products!

"They can't deliver"

The courier they used failed to ring to arrange delivery, delivering when I was at work. When it was rearranged, and despite having previously visited the property, they came in an unsuitable vehicle and asked us to drive to them to take the delivery (I have no car). The courier's attitude was horrific, at one point threatening to call the police on my 65 year old father when he asked them to take the item into the front yard instead of blocking the pavement. UK bathrooms should realise that delivery of their products is an important part if their business and select their partners more carefully.

"Unfortunately the toilet seat was…"

Unfortunately the toilet seat was damaged when I unpacked it

"Prompt and knowledgeable service"

Prompt and knowledgeable service