"great customer service"

i received a quick and detailed response to my request, and to my follow up questions.

"clear communication"

clear communication, i knew what i was getting beforehand and got what i paid for. everything worked reasonabely well. good!

"There is a little more information than…"

There is a little more information than I get in my annual physical blood draw. I would call it personalized rather than customized.

"Easy to navigate"

Easy to navigate, my questions were always answered promptly and professionally.

"I continue to have trouble uploading my…"

I continue to have trouble uploading my results. Issues include markers not being available for selection from the drop-down menu, along with wholesale inability to upload some files.

For all of this effort, I could just enter my results into a spreadsheet manually rather than paying for a subscription with you.

"I've done 3 Ultimate Plan blood tests…"

I've done 3 Ultimate Plan blood tests over the last 3 years. The blood panel is definitely useful and provides a lot of great insights. However, please don't waste your money on their InnerAge product that claims to tell you your true biological age. My previous test, a little over a year ago, my InnerAge was ~ 2 years younger than my chronological age. My latest test said my InnerAge was 6.6 years older than my biological age despite most of my blood markers improving. My blood results are really strong (10 biomarkers normal and the rest optimized). I'm a super healthy 52 year old, have 10% body fat, eat healthy, have a 51.6 VO2 max (which is considered superior), and exercise 5-6 days per week. This is clearly just a marketing ploy for them to make extra money and it has absolutely no scientific reality.

"They've been really kind and helpful"

They've been really kind and helpful. In a matter of minutes all my questions have been answered and my doubts solved. Great team!

"Easy easy easy"

Easy easy easy

"I love the ease of use and the ability…"

I love the ease of use and the ability to get all these test done without begging my doctor to put in the lab orders. The app is great and I use it daily to check on my activity stats and review my other results and activity plan. We plan on getting our blood drawn quarterly to keep track of our health. Great company, great experience!

"Happy"

Great communication I love the fact that they keep you updated on everything