"I ordered wine through Amazon and the…"

I ordered wine through Amazon and the seller was TheDrinkShop. Ordered in plenty of time for Christmas and it still has not arrived. It says on my order it was collected by courier (DHL) on 6th December. DHL say they have not collected this and to contact the seller so someone is not telling the truth. I have contacted TheDrinkShop twice but have not yet had the courtesy of a response. I will definitely not be ordering from them again.

"Shocking Response from Customer Service"

In November, purchased a five pack of pre-mixed Campari and Soda. Had one at the time - popped the rest in the fridge. Six weeks later, I noticed that one of them had changed from bright red to bright yellow.

Messaged The Drink Shop to see if they were aware of any issues or had any advice. Their response: "It maybe where they have been stored - we have not had any other customers inform us of any issues. If you try it and it doesn't taste right then don't drink it". Not impressed.

I contacted Campari directly who put me in touch with their UK PR Company (3 Monkeys Zeno) and they've been absolutely brilliant. Helpful and knowledgeable and were more than happy to replace the unusual coloured bottle (with some spares too).

I won't be using The Drink Shop again but I will definitely continue to drink Campari!

"Fantastic service"

Fantastic service! Found a wine I like at a restaurant and ordered from this web-site while still having lunch. Very good communication and fast delivery (48 hours). Extremely well packed. Very professional company. Thank you.

"Exceptional service"

Exceptional service. Second year I have placed my Christmas order of Sloe Gin (Gordons of course!!). Fast reliable delivery and the option to choose delivery date. Well packed. Great selection and discounts for those in the trade.

"Excellent Customer Service and a Great Range"

I ordered several soft drinks cases, which were all in glass bottles, plus a bottle of brandy. The box was understandably really heavy and had clearly been dropped in transit. Although there was plenty of protective packaging, one bottle had smashed, and a couple of other bottles were damaged so had leaked. I emailed the company some photos of the damage and they replied to me within a couple of hours. They were very apologetic and immediately offered to refund the cost of the damaged bottles, the postage cost plus another £10, which I accepted. Can't fault the customer service, will definitely use again.

"We purchased 6 kegs for our blade and 1…"

We purchased 6 kegs for our blade and 1 was faulty, we tried to report to their customer service but received such poor service i would never purchase again. No reply to our emails. DO NOT BUT FROM THEM>

"Efficient complaints team"

One of the glasses I ordered was damaged and the box it came in was in very bad condition which was disappointing due to them being a gift. However the complaints team dealt with my issue very quickly and efficiently and have sent a replacement glass to a new address without even pressuring me for photographs of the items.

"these ladies are wonderful"

these ladies are wonderful. easy to communicate with. they produced a special pickle ball shirt for me.

"BEST IN ALL SEVICES ATLEAST TO ME :)"

BEST PRODUCTS, BEST PRICE, BEST CUSTOMER SERVICES & SHUPER DUPER 24H FAST DELIVERY WITH A PROPER COURIER...........WHAT ELSE? :) :)

"Out of stock"

Ordered a bottle, website stated 3 left at the time I placed the order, the order was confirmed, to be subsequently told (too late for Mother’s Day delivery) that they were out of stock. Simply not good enough. Mother’s Day ruined.