"Great selection"

Great selection, reasonable service; no problems

"Terrible customer service"

Terrible customer service. Borderline crooks. Avoid!

"Delivery delayed but lovely customer service"

The delivery of my bottle was delayed by a month which is the reason for the loss of a star, but both times I have spoken to customer service the woman at the other end has been lovely. Even keeping a bottle with a specific packaging under her desk to make sure I can still get it when all my bottles are in stock. This alone is the reason for the such good review, plus the price of certain items being good. Will review again when my bottles arrive.

"Avoid at all costs!!!"

This is as close to a scam as you'll find marketing as a legit business.
I ordered online, payment accepted, order confirmed, no deliver, no communication, after getting a response, they basically told me I didn't get their single email telling me it was never shipped. Still trying to get my money back, it's a shame I don't have enough time to get the Christmas gifts I'd planned for and ordered. DO NOT order from here unless you want to get ripped off. Regrettably, I should have taken more notice of the many previous reviews saying a similar thing.

"Items arrived damaged and it cut my hand"

Really disappointed in this company, I ordered two boxes of a gift set for a staff party present and when they arrived they were damaged and I cut my hand on it when I opened the box, it was in a million pieces. When I called, they didn't seemed that concerned about it, and I even cut my hand on it. It was so badly packaged, no wonder the glass broke.

"Brilliant"

Brilliant. Delivered a day early as well

"I'm a regular buyer from TheDrinkShop …"

I'm a regular buyer from TheDrinkShop and have made a good thirty or so orders with them. Always reliable and the one time they mixed up my order by accident, they had it all corrected within a few minutes on the phone with minimal fuss. Items are well packed and delivery costs are reasonable however slightly on the pricey side for small orders on next day delivery. Overall I'd happily recommend them, it's always best to judge a service based on when things go wrong and how they handle it and in this case, they done an amazing job.

"excellent service"

Have ordered Mauritius beer several times from this company .Excellent service in terms of packaging and timely delivery . Well done

"Very bad service at thedrinkstore"

I ordered 10 bottles of tonic wine and a bottle of absinthe.

I was told that the delivery was 4-5 days, now 10 days after and I still haven't received anything.

I had to call the company three times where I was told that they had shipped my order (every time) only the last time I call them they send me a tracking number showing that the just packed my order and that they haven't picked it up yet.

Very disappointing - bad service.

"Really poor service placed an order …"

Really poor service placed an order then received email to say it would be delivered in 4 weeks time. Called Customer services they said 2 items out of stock were holding up the order. The 2 Items were cancelled and refunded then i received the remaining order following day which was missing another item. Contacted customer services again and lady was pretty rude in effect telling me that it was my fault when placing the original online order. She has no explanation for her colleagues mess up the day before and would not refund me the £4.79 delivery charge for the inconvenience. Will never use again.