"Bed took months to arrive and was wrong size - no sign of refund yet"

Bed took 10 weeks to arrive and then it was not the same dimensions as advertised on their website so our toddler’s mattress didn’t fit. They said they will send a courier to collect but haven’t heard since and they are now not responding to calls or emails. Absolutely disgraceful.

"Absolutely appalling customer service, no bed!"

Absolutely appalling customer service! My order has been delayed twice and I have no idea when it will be delivered or if it has even been made! Customer service are clueless as to both of these things and I have been fobbed off for the last 4 weeks being told I should "urgently" recieve a phone call back - which hasn't happened! Have also emailed the company and recieved no reply! Avoid this company!!

"You are an absolutely disgraceful…"

You are an absolutely disgraceful company. Waiting for a bed for months. No updates. Changing dispatch dates with no explanation. Impossible to get a proper hold of anyone. Emails ignored, phone calls not helpful. I’ve asked for a refund and been told it’s in process, I wanted it confirmed via email. I was told an email has been sent when it hasn’t!!!.

You should not be aloud to operate in any sort of business, to my great shock after reading some reviews you have done this to many other people. If I do not get my written refund confirmation I will be calling trading standards.

Order number 22001815

"Avoid at all costs"

Terrible company to deal with. No update on my order and when requesting to cancel my order "every person is busy" and has been for 3 days.

Such a shame as the beds look amazing !!

The Customer service teams are as clueless as you are as to what's going on.

With baby 2 due any week and a toddler without a bed it's stressful and appalling.

"DO NOT BUY FROM BEDOO!!!"

DO NOT BUY FROM BEDOO!!!

We ordered and paid for our kid's bed 2 months ago and the bed still hasn't arrived, and we haven't been able to get an update from Bedoo - we've emailed several times and called a dozen times.

Trying to get a refund but no one is responding from the company.

We will now be getting in touch with Trading Standards for Breach of Consumer Act Rights as failed to comply with the delivery times advertised.

"Don't use them!"

Average quality product and very poor customer services.

"Avoid this company at all costs..still…"

Avoid this company at all costs..still waiting my bed from November..costumer service is appalling. Fake promises of calls back and nothing.
Been nearly 6 months waiting for a bed, ridiculous!

"Avoid this company"

Ordered 6 weeks ago. Expected deliver 2 weeks ago. Emailed, no reply. Called, told to expect a callback which I have not got. No bed. Awful company to deal with, don’t bother.

"Do not order from them!"

Waited two months for my bed to then have a different one delivered. Impossible to get hold of anyone in customer service. The bed is poor quality and delivery team were incredibly rude

"Avoid. Poor quality and terrible customer service."

Awful experience with Bedoo.

I waited 2 months for a bed I ordered. When I received it the quality was poor and it was damaged in places.

After returning the item I am still awaiting my refund several weeks later.

No response from customer services when I email and when I phone them I am continuously told no one from the department is available. Promised a call back but nothing.