"DO NOT ORDER FROM THIS COMPANY!!!!!"

DO NOT ORDER FROM THIS COMPANY!!!!!
I have been waiting over 9 weeks for my order now. I have rang multiple times to get an update and keep getting told that the dispatch team will call me back - they never have. I have spent over £300 on a floor bed.

"Great bed but late delivery"

The bed itself is really lovely, nicely made and relatively straightforward to build - although you definitely need a drill, it would take days to build using the the supplied Allen key. The delivery time is what lets the side down unfortunately! I ordered mid January and was told an eta of mid February but it wasn’t until mid March that it finally arrived.

"Took a month to get here as stated but…"

Took a month to get here as stated but it’s high quality and my toddler really likes it!

"Delivered when advised"

Delivered when advised. No missing or damaged parts. Took a little while to build. Very heavy when together which shows how solid it is for a bunk bed but taller than expected so double check your ceiling height!

"No Response and No Updates from Bedoo on our order."

This is the worst customer service I have ever experienced. We have emailed and called multiple times and have had no response. The bed was ordered on the promise of a 4 week lead time and all we get is automated responses pushing the deadline further and further back with no explanation. Our order has still not arrived and is several weeks late. This has been a truly appalling experience.

"Terrible customer service and no bed after 8 weeks"

I’ve been waiting for my order now 8 weeks, I’ve emailed multiple times and called 10+ times. Always told I will be called back immediately as a matter of urgency, and yet I never ever hear back. Starting to think the whole company is a scam. We’ve spent nearly £600 and cannot seem to get a response. DO NOT order from this company.

EDIT - still have no heard from the company two days later, the tracking said the bed was due in Feb and every-time it reaches the latter tracking date it changes again. Have tried getting my money back multiple times, emailed the company and requested call backs. Still nothing. Appalling customer service

"where is my order???? 10 weeks still waiting"

The website says dispatch within 3-5 weeks. We are 10+ weeks since ordering and have not received our order. We have spent over £300!! I have called the customer service line and it goes to voicemail, and emails go unanswered. Your Instagram page just deletes all comments from people who are saying they haven’t received their order. Terrible.

"The Balance"

The Good:

Solid bed and looks great, especially when dressed up with fairy lights and draped netting over the top, my daughter loves it.

The Not So Good:

Paint job I feel needs a few more coats as the white was very thin, evenly done just thin and certainly not solid white so you can see the wood colouring and grain through it.

Communication through the process does need improving as we were a month past due date and felt I had to chase to get the updates and handover to the delivery company needs tightening up in the communications and ownership of updates should remain with Bedoo to make sure their customer knows what is going on but these things can all be worked on.

"Solid bed. Poor experience."

I purchased the Sophia toddler bed back at the end of December. The bed itself is sturdy but I had several issues with the overall experience:

1. The bed took almost 2 months to arrive. Much longer than expected. There are minimal emails along the way to explain the delay or provide an accurate delivery date.

2. The self assembly took a long time. Some of the screws were ridiculously tough to tighten and the instructions were poor. I didn’t actually realise it was self assembly until it arrived, that could definitely be made clearer.

3. The website mentions ‘No MDF in sight’ yet the bed comes with 2 MDF panels to support the slats.

4. The pictures of the Sophia bed use a pillow to cover up the two unnecessary holes drilled into one of the bed posts. It’s clearly been done on purpose to avoid people questioning the product quality.

"Great bed!"

Bed came as described and my son loves it. Easy to build. Only downfall was delivery took slightly longer but definitely worth the wait!