"perfekt"

Vi havde dryp problem og kontaktede Kundeservice, var helt igennem en særdeles go oplevelse, kan kun anbefale

"Grohe Refuses to Honor Warranty"

I have been trying to contact both the warranty & customer service departments for 2 months now to get a defective spray head for an Alira 32-999, brushed nickle finish faucet replaced. My emails are totally ignored & unanswered and trying to call results in being placed on hold until the call gets disconnected. Is this how Grohe now treats their long time customers ??

Yes, I have tried both the customer service and tech/warranty dept. emails and never get an answer beyond an automated thing saying my email was received.

"Worst sales team"

We are constructing a 5 star hotel with 94 rooms. For which we had finalised our deal with UP sales representative Mr. Onkarnath Mishra. In first phase we easily got all the concealed mixture bodies which we fixed in all our bathroom walls. Now the picture began. For rest ordered items we ask to dealer for the delivery date. He told us as you have directly finalised your deal with company you should contact to the company person. Then we talked to Mr. Omkar nath Mishra. He asked us to talk Mr. Deep Srivastav, Dehradun. Then Mr. Srivastav asked us to give some time for confirmation. Now nobody either Mr. MISHRA OR MR.SRIVASTAV pics our phone. Even we tried to contact them by what's App. There also nobody replied our goods status.
Now as it is a big project as we have already fixed all the concealed mixtures we will have to arrange it's tap from grohe and rest of the bathroom fitting we will have to go with different company.

"I've been trying to get the sense guard…"

I've been trying to get the sense guard water meter working in order to write a tech review for a magazine, but so far I haven't even been able to log into my account.

Any time I try to log in I get the "incorrect password" message, when I click on "forgot password" I receive an email to reset the password, however upon clicking on the link I receive the message "something went wrong please try again"... What does that even mean!?

Firstly, it is completely impossibly to reach them by phone, I probably tried calling them a dozen times (at different times and on different days), but after 45 min on hold the call just hands up!

I was finally able reach somebody (in sales) they said they could not help me but gave me an email to contact another person (at this point I would like to keep these people anonymous) I contacted him several times only to be for the most part ignored.

I am truly dumbfounded by the lack of customer support, So far the people I have spoken to have been extremely rude. I have yet to try out the actual product but I can say with complete confidence that from a customer perspective there are far too many other competitors to choose from for this company to be in business.

Writing this review has been the absolute last resort. I cannot imagine what you may have to deal with if you have a warranty issue.

"Grohe leaky faucet - terrible customer service -warranty useless"

I had kitchen Elberon single handle faucet installed by a professional plumber in April/2017. In Jan/2019
And in the last few months, we would find puddles of water on top of the granite by the backsplash and faucet. About once every week or two.
We didn't think too much about it because it was hard to see with our granite top color and just would wipe it up.
I finally checked under the sink and it was totally wet. We were fortunate that a bucket under the sink caught a lot of it. still , a mess. and water everywhere It could have been leaking for a month for all we know. I did check all the hose supply lines and they are not the problem. it must be an internal leak somewhere. I filled out the warranty info online and was told to send it back (no RMA /RGA for tracing purposes??) They "tested" it - while running the water - no leaks. sent it back to me -telling me it came with no supply lines (I took them off for shipping purposes -which I explained in my note -And they never read. They assumed that was the problem -so I called them.
Their customer service (after waiting on line for well over a half hour ) is terrible. They didn't even read my email ,or look at my pictures I sent, or read the note I enclosed. They didn't call me to discuss. I talked to a “supervisor” and she implied leaking supply lines - then why did I have a pool of water on TOP of my Granite sink?? She had no answer. Suggested/offered sending me a replacement cartridge.

There is no way I can put this back in and trust it not to leak and ruin my new hardwood flooring. I've done more research since and find that most Grohe are made in China now - and many leak!- do your research! Many floors ruined.
Please do your due diligence. For over $300 I expected much more.
I’ll never recommend or purchase another Grohe product.

"Why must one wait on HOLD for over 45…"

HOLD TIME: over 45 minutes!?!
Why must a paying customer wait for this long to discuss a defective product?
Not only did I wait this long, no one ever came on the phone.

"Our Grohe faucet suddenly sprung a leak in…"

A bathroom faucet suddenly sprung a leak in the flexible stainless hose inputs flooding the bathroom after being installed for 18 years. Hoses are integral to faucet and non replaceable. Never been touched or moved in any way since install. Being original owner and having receipt I contacted Grohe for coverage under limited lifetime warranty. They refused to replace the faucet saying that it was wear and tear and after 18 years it would not be covered. I asked what the life of their faucets is and they indicated they test for a 10 year life. So now I have to worry about all the faucets in the house suddenly springing leaks. So if you want to completely replace your faucets after 10 years and a meaningless lifetime warranty, Grohe is your expensive answer.

UPDATE 5/24/19: Another Grohe faucet sprang a leak from the flexible stainless steel feed line. So it indeed appears that I need to replace every faucet in the house. Unbelievable.

"The handle fell off our Grohe facet"

The handle fell off our Grohe facet. The treads that screw the handle in just disintegrated. I contacted the company and they did not respond. I have never seen such a poorly made facet.

"Leaks!"

Have had a Grohe Ladylux Pro kitchen faucet for about 3 years now. About once a year the faucet leaks while turned off. The faucet was very, very expensive when I bought it. Now I've had to buy $100 leak sensor to email me when a leak occurs. In addition I've had to repair my drywall twice, mold problem, paint, etc.

Never buy Grohe.

"Impossible to call or email company"

I've tried to call Grohe about the failure of a kitchen faucet that was installed by the original homeowner (so not covered by the limited lifetime warranty) and a missing part in a new Grohe faucet, but the wait times were so long I decided to email the company. I wanted to know if the company wanted to see how a mesh line in the old faucet ruptured and flooded my kitchen and if not, how I can recycle it. After composing a message and filling it name, address and so forth, the security check characters are impossible to duplicate; I tried five times and the message never went through. The characters and numbers are spaced, but if you try to space them, they won't fit. Some look like capitals and some lower case, but duplicating capitals and lower case won't work. What kind of nonsense is this? The company doesn't care to hear from customers who have a problem with its products.