"The lady I spoke with on the phone for…"

The lady I spoke with on the phone for information and to reserve the box was super helpful. The gentleman who delivered and picked up the unit was very nice and friendly.

"Excellent customer service"

Excellent customer service, they always answer the phone and address any concerns and always on time
Thank you!!

"Great friendly customer service"

Great customer service, friendly, professional. We will definitely be using them again

"Good experience"

Good experience. Delivery and pickup on time.

"No complaints"

Awesome experience and they stored my stuff for two years. Nothing was damaged or broke.

"Love this place"

Love this place! Always helpful and accommodating to my needs.

"Felix is a ROCK STAR!!!"

I requested to have my CoolBox delivered to my house so I could clean it out. I have been a customer for about 7 years, can not say enough wonderful things about CoolBox the company and all of its employees, But Felix who delivered the CoolBox to my house - WOW!!! He was a super professional and parked it absolutely perfectly in my driveway. Could not have been placed better - what a ROCK STAR!!!

"Very disappointed"

Hmmmm, where should I start? Besides the box being a bit longer than the competitors, I did NOT have a good experience with this company. Day of delivery, their truck broke down. Took the day off work to meet them, but that didn't happen. I called driver 2 hours after a no show, and he said the truck broke down. He said the office should have called me, but they did about 15 minutes after my call. They said they were working on fixing the truck. By 445pm, I had to call them (again), and they said that the truck wouldn't be fixed for 3 or 4 days! The fun didn't end there. Upon delivery, the box was dirty inside. "COOL BOX"? It just has Styrofoam panels lining the inside and that's the extent of the insulation. Sooooo, today (the day the box was supposed to be delivered to my new address), I was expecting a call from the driver so that I could meet and show exactly where I needed the box to be placed. NO CALL at 430pm. Again, I had to call them to find out what was going on. At first, they couldn't find my order. Finally, the gentelman said that the "painters" told the driver where to put it. REALLY? I won't know until tomorrow when I get there if the box is in the driveway or down the street. Stay tuned . . .

"Don’t Recommend | Mold Ruined all Belongings | CoolBox and Their Insurance Deny All Responsibility"

All of my belongings were covered in mold and I’ve been getting the run around by their own insurance company that I paid to cover these very types of things. No offer from the company to assist and I’m at a loss of virtually everything I stored inside. There was water within the enclosed roof and still they (CoolBox) and their insurer are dodging any responsibility or financial compensation. Don’t recommend and will update this review should they finally come through and own up to these damages even partially

"The staff members were all very helpful"

The staff members were all very helpful