"great customer service and amazing…"

great customer service and amazing quality of materials and craftsmanship on the bed . We opted for a deeper storage solution definitely worth doing and paying extra for

"Great product. Communication not so much."

We got an ottoman bed which is very nice and all as described. Pistons are hard, so my daughter (12 years old) who sleeps on the bed or my wife could not close it. It looks great, was manufactured and delivered within the timeframes stated on the website, delivery was great as well. The reason which I gave it 4 stars is lack of communication. After initial email that we have received your order there was nothing for couple of weeks. After 2 weeks I have emailed them and got no reply. However my wife called them few days after that, and they said that it has been manufactured and will be delivered in a few days which indeed all happened as they said and we got email just before the delivery. So improve order communication process and reply to emails and you will get 5 stars.

"They don't care when things go wrong"

There was a fault with the bed but attempts to contact the company were met with silence. Eventually I had to go through a S75 claim with my credit card supplier to get the money back.

"Lovely bed and great customer service"

Lovely bed and great customer service, thank you 😊

"I just love my new bed!"

I started off with ordering some fabric samples which was easily done via the website and they arrived very quickly, which made tying in other colour and fabric choices very easy.

Once I'd made the final decision of exactly what I wanted, ordering it up was just as straightforward. I did have a query regarding one of my possible fabric choices, but this was very quickly and easily resolved with the online chat facility – so often these are just a gimmick, but this one was properly monitored and so I got my answers pretty much instantly.

Having ordered the bed, it was about a 10 day wait for delivery and the actual delivery process was as smooth as you like. The guys called ahead and arrived bang on time, then manoeuvred it into the house with any dramas at all.

I'd chosen to put the bed bed together myself – it's an ottoman with end lift. The instruction on the website were nice and clear and the whole thing was done in just a few minutes. The only tricky bit I found was locating the holes for attaching the headboard – a sticker or two might have been of help here! All in all though, it was a very easy and quick process.

"The guys were spot on from ordering to…"

The guys were spot on from ordering to delivery. I’ve got a heavy US queen mattress which is slightly larger than a king size frame. The salesman was patient with me to talk me through design options for the custom made ottoman so it wouldn’t overhang the frame. Placed the order then had a change of heart with the headrest, called up and it was no problem for them. Simple update and move on. Delivery guys were great too and appeared to be tried and tested by sosoft beds which was good. They called in advance to give an eta heads up and got on with the delivery when the arrived sorted the balance payment without any fuss. This was exactly what you think should happen when buying and having a bed delivered but often lacking with other equivalents.

"Made to order bed"

Beautiful bed made to order so it’s exactly what you expect. Excellent quality very pleased with ours

"The bed is excellent quality extra deep…"

The bed is excellent quality extra deep base faultless finish, i ordered another bed and headboard they made and delivered it within days. Thank you

"Would definitely recommend"

Pleased with workmanship of my bed base, good quality and looks great
The delivery was absolutely spot on
Lads were very polite and courteous
Thank you for a great service

"Excellent service"

Adam and the team have been very polite and professional at all times dealing with our order this is the second bed frame we have ordered with them and have been extremely pleased both times