"So far my purchase and purchase journey…"

So far my purchase and purchase journey have been great. They have been in contact with me from the time of purchase to after sales, and have always been very helpful.

Bed looks great and sturdy.

"Unfortunately my experience with…"

Unfortunately my experience with Sosoftbeds isn't a positive one. I needed a bed urgently and told them that i would only purchase the bed if they guarantee that it will be delivered on time. They confirmed that, as I didn't need a head board, it would be possible as long as I place the order straight away.
So i ordered a king size ottoman bed. The day before the due delivery I had not heard from the delivery company so I contacted Sosoft Beds. They are impossible to get hold of. The land-line does not get answered, you can't leave a message because their voicemail is full. I found a WhatsApp and a chat link and eventually got a call back hours later and was told sorry it won't be delivered tomorrow but will be delivered the day after between 8am and 10am.
Then I get a message trom the delivery company to say we just got your bed and we will contact you over the next 72hrs to arrange delivery. Not only the bed was delivered 5 days later than expected but it's faulty. There's a missing part and I can't bolt the piston to the bed. I sent them pictures of the issue, managed to speak to someone on the phone and I get sent the wrong part.
I have now contacted citizens advice and will follow up with the Ombudsman if need be.

"The only place I could find with extra…"

The only place I could find with extra deep storage beds. Just as described, good quality and a nice finish

"Construction of bed excellent"

Construction of bed excellent. Good quality got price.
The delivery process needs some improvement. Better communication needed would have improved this.

"A very professional company and very…"

A very professional company and very nice person I delt with

"The customer service agent called Adam…"

The customer service agent called Adam was very helpful and guided me through the ordering process. He was calm, patient, friendly, and professional. To be honest it was because of his attention to detail that I decided to go with SOsoftbeds rather than another bed company. Thank you Marisa

"First timer buying storage bases..."

First timer buying storage bases and I've been researching for about 1.5yrs on a good reliable bed company to buy from. These guys were brilliant. They delivered early (what a rarity!) so by 10am, I was putting items away to declutter the room.

Highly recommend these guys.

"Great options for selecting the exact…"

Great options for selecting the exact bed style and material you want, including a range of options for under bed storage. Even after purchase support was fantastic with any additional requests for help

"Lovely design and great for storage"

Absolutely beautiful bed. So pleased with the style and storage perfect for my daughter.
Although wasn't 100% clear on when delivery was going to be. Exactly three weeks ordered until delivery, would have been helpful to have a bit more time to arrange collection for delivery. Instead of the day before.
Unfortunately, the Gas Pistons are seized and we could not get them to work. Need to contact company to send out a replacement.

"Product was great and as ordered"

Product was great and as ordered,no complaints about workmanship at all but delivery longer than stated on website and no email after the initial message to say it was with delivery warehouse to advise of delay. Communication avenues not great though to get in touch with So Soft beds for update, telephone number goes straight to voicemail but couldn't leave a message as the mailbox was already full, eventually found a WhatsApp link and contacted that way. Delivery guys were great though. Would give 4 and a half stars if possible, only communication that let it down slightly.