"Item not received and not refunded my…"

Item not received and not refunded my money

"I find it strange they never reply to…"

I find it strange they never reply to whatsapp or emails. I've ordered my bed at the end of Jan and now it's nearly the end of March. Not sure if my bed will ever come. It would be nice to get an update at least, even if its running late. Is this company even a legit business or have I just wasted 2 months waiting for a bed?

Update: my bed is coming now on Friday 😊😊😊😊

"HIGHLY RECOMMENED! "

Just wanted to leave a review, as i read a lot of them, prior to ordering - and i can honestly say - SO SOFT BEDS have been amazing and i cannot fault them! I highly recommend.
I ordered a 60inch wing back headboard, chester design and an end opening king size ottoman bed, with a matching ottoman. The bed arrived yesterday, which was 12 days from date of order and it’s amazing. Great quality, beautiful and just what we wanted! Packaged well, everything there and the deliver guys from ACME Couriers were incredible - nothing was too much trouble and they took everything up to the bedroom we wanted. We paid cash on delivery. Thank you so much SO SOFT BEDS, you have restored my faith in humanity! Quick turnaround, good communication and a faultless delivery team. Thank you so much, Zoe

"Really nice bed"

Really nice bed, I’m pleased with it.
It took 5 weeks which was not a problem for us, but no communication in the first 4 weeks after order was a bit concerning.
I couldn’t reach sosoftbeds first but they called me back straight away and they were really helpful, so after that all went smoothly.

"Friendly and professional"

Friendly and professional

"Good"

Good. The delivery took longer than 2 weeks

"Good service"

Good service, delivery and product.

"Being able to design your own bed was very helpful."

Being able to design your own bed was very helpful.

After a slight delay with samples, possibly down to postal service, Adam sent out further samples and the rest of the transaction went smoothly.
I chose the depth of base, fabric and headboard placed the order and was told it had been dispatched within 2 weeks.
Delivery was by a very helpful and friendly courier.
The only criticism is the website used by the courier is somewhat frustrating as the tracking doesn't work which had me worrying for a few days but all came good in the end.

"Great quality"

Great quality, fast efficient customer service , excellent staff and delivery.
Beautiful.

"Delivery was a pain"

Delivery was a pain, very difficult to deal with the delivery partner in London.

The bed itself is OK, not worth the price though