"Fantastic service and delivery."

Phenomenonal customer from Sosoftbeds; they were really flexible with delivery dates and whenever you call them you always get to speak to a person. The delivery guys, Lumear and Pete, really went above and beyond to deliver my bed to a top floor flat with a tricky staircase - thank you!

"Great bed at a great price!!!!"

Great bed at a great price !!!
I wanted a bed I could raise the head and feet up when needed but also one with storage that the bed lifted high enough for me to get boxes in and out easily and opened up fully this bed does both!!!
This company also had a great customer service team who went through everything on the phone and worked out the price for me as I was ordering it on line and so I got the order correct . ( the website was a little confusing)
As the bed is built to order there is a wait but not too long. Delivery team were great calling to warn me before they arrived and bringing in and putting the bed together in the room. So well worth the 5 stars!

"Gorgeous ottoman bed at a great price"

Gorgeous ottoman bed at a great price. We were able design the bed to our own taste and needs with a wide range of fabrics to choose from. The after sales care has been fantastic. We realised our mattress was too deep for the bed we had ordered and this was swapped for us with no problems at all. Thank you so very much. We will definitely recommend So Soft Beds.

"Poor service…"

We ordered a king size ottoman bed base which arrived damaged so we refused delivery. Following discussion with company they agreed to think about refunding our deposit which has never been forthcoming. Given that it was only £17 we had wasted little energy chasing it and today we get an invoice for the full amount of £370 for a bed we haven't received. Please sort it out.

"Good description of ottoman bed"

Good description of ottoman bed - easy to order and add different items - it was useful to understand the weights which could be stored within the bed. Very efficient delivery. It was easy to assemble and looks great.

"Incredible customer service"

Incredible customer service. Kind and caring team who create high standard bespoke beds. We love our bed! Thanks for all your help from beginning to end.

"First class experience"

From the start, the sales guy was extremely helpful as we were not sure when our building work would complete. In the event our chosen date 8 weeks after original order was ok.
Delivery guys kept in touch and as we had an early Sunday delivery, phoned when a short distance away.
Polite, delivered quickly and items were all well packed and protected, and excellent quality.
First class experience

"Excellent service from order to delivery"

Excellent service from order to delivery

"Faultless Experience. Thoroughly Recommended"

Having been impressed with reviews here on Trustpilot, we ordered a bed. We weren't in a rush but we got honest feedback on the turnaround timescale. This was spot on & it arrived exactly as predicted. We got helpful advice on our choice of legs. Delivery through our narrow streets is often a problem, but the delivery team were faultless, arriving without the extra directions so many couriers need. The bed fitted together (we did it ourselves) easily. We've had it a couple of weeks now & it is excellent, fitting our need for a high storage bed which will swallow loads of our stuff. My only advice to other customers is ensure you can get the units into your bedroom - I had to dismantle a fitted wardrobe, but that was my fault. Happy to recommend Sosoftbeds unreservedly.

"The bed base is fine but"

The bed base is fine, but the delivery company was very inconsistent. Serious lack of communication and reliability.