"RR Alternator: won't order again..."

I telephoned as I wanted an alternator for a Range Rover Classic 1991 and it's always difficult getting the right parts. I gave my vehicle details and purchased one for £137.27. it arrived within a few days but was not the right one. I sent it back which cost me £9.95 postage and the Rimmers took £17.27 off me, returning £120.00 to my account. I then went to Premier Supply who had the right alternator for £70.00.
Not at all happy about the money taken from me, I see no point in raising the issue with Rimmer as it has on their invoice which came with the alternator that they can deduct - they did not tell me on the phone. I won't be using them again.

"I bought a Defender bumper"

I bought a Defender bumper - and it was dented - even though the packaging was OK - so it must have been put in like that by RB.
Asked for an exchange - offered to send the one I had back - and it seems they are happy to lose any future business for £69
Interesting that their overall rating is Poor.
Will never use them again.

"Very bad experience"

Very bad experience. Will never order again. Wasted 120% of my money. I've ordered headlamps. Vin nbr not checked by rimmer. Sent the wrong ones. Offered a refund but I had to pay returned shipping costs and to loose customs duties. I've insured the headlamps for brokerage. However Rimmerbros have stated right away that the parcel was not enough secured and despite the fact that before shipping I've checked my parcel with the carrier and labeled twice "Glass Handle with care" + "Fragile". Brokerage was due to pressure and bad handling.
Be very careful to double check your order if you still want to buy from Rimmerbros.

"Great customer service."

I have just got off the phone with Rimmer Bros and feel that I should pass on my great customer service experience.
The Gentleman I spoke with is without a doubt an absolute credit to them.
I rang with a query that has stumped not only Westfield Sportscars (the builders of my Rover V8 engined car) but all of my local motor factors and 2 local Landrover specialists.
His knowledge of their stock and their applications is astounding and his ability to understand what I, a complete layman was talking about is most impressive, he found the part I needed in very short order and processed the sale seamlessly.

"Ordered some gaskets from rimmer bros…"

Ordered some gaskets from rimmer bros and they sent them dpd
10 days later I was still unable to track the items,
Rang rimmer bros and spoke to a lovely lady who re sent the items by royal mail and received them less than 24hrs later ..
Top service by rimmer bros and Royal mail .not so DPD ..
Many thanks

"I wish I had read the Reviews First"

I wish I had read the reviews before i dealt with them. I would have been prepared for the deceptive trade practices they employ. Everything they said was a lie. When they would ship. What I service got for expedited shipping (ans: nothing). Whether they have the abiltiy to get merchandise that they sell. What shipping cost will be. On and on.

These folks do not do business as we Americans do. Everything is referred back to terms and contradicted by the terms. And, their people obviously know this as they know which loopholes to duck in and out of.

Bottom line, they use 2/3 of the Ross Johnson (Barbarians at the Gate) motto:
1. Never tell the truth.
2. Never do what you say you'll do.

Americans should avoid them becuase they don't operate fairly.

"Liers"

Liers, cheaters and frauds, straight up, and I will defend that statement in any court.

They quoted me 170-some pounds for a hood, with 25 pounds shipping, I HAVE documentation FROM THEM.
and accepted my payment. They then took an an unacceptable time to respond that the shipping was actually happening, but that it was going to be around 220 pounds.
When I questioned that, they responded that shipping would be about 267 pounds.

In the United States, they would have committed 2 Civilly liable acts, and 3 criminal felony indictable acts, and aside from being sued, someone would be going to prison.

This is unacceptable behavior.

I wish there wasn't an ocean and 2 governments between us so I could sue them and put someone in jail.

DO NOT TRUST THEM!

They claimed this was a website problem, but in the same sentence, acknowledged they were aware of it for some time, which leaves them criminally responsible.

"Usually pretty good service"

Usually pretty good service. Parts are delivered on schedule and advice is usually easily obtained.

Good range of products for older British cars - I rely on Rimmers and a select few other companies for keeping my projects on the road.

They'd get a 5* review if they hadn't ignored my recent request for information - so I ended up going elsewhere. I think the question was awkward because I was challenging the price. Their chatbot kept telling me I was connected to an agent (real person) - but that person subsequently disappeared. I left contact details and they did not follow up with me.

"Brilliant service"

Brilliant service. Placed an order of parts that I knew was backordered. Website was regularly updated with delivery due dates. In the end I had to cancel the order because it kept getting delayed ... but they were quick to reply to emails and sorted everything quickly.

"Great don’t deserve a 2* review"

Two successful purchases and some great support along the way. Delivered next day parts fitted as ordered.
Don’t deserve the low rating.