"Excellent product and customer service."

The customer service was excellent. I needed the wall panels to be delivered in 3 days and they sorted that out for me immediately. The panels and skirting boards arrived well packaged and were just what I was looking for at a reasonable price. Would highly recommend this company.

"Excellent experience, very professional"

Excellent experience with DIY Wall Panelling. You really don't know what a company is like until you have a problem - that's just my personal opinion. I did have an issue, my order was a little overdue and the amount of panels that did eventually arrive were not the amount ordered. I was dreading making the call as this was 4.30pm on a Friday afternoon and I needed these panels for the weekend. However, spoke to Natalia who sorted the issue out promptly and professionally and by 7.30am the next day (Sat), the panels arrived. Can't get better service than that. Well done. I love them too, they look great. Will definitely be back and can't recommend DIY Wall Panelling enough.

"Poor communication"

Ordered item, 1 week later no delivery estimate. Emailed to ask for one, no reply. Will be asking my bank for a refund at this rate.
Updated to add: after seeing my review the company issued me a refund stating this is what I had asked for - if you read my review above, I didn't. I also received a phone call informing me I'd been refunded as per my review and that delivery apparently takes 2 weeks. Why they don't make this clearer in a confirmation email or on the checkout page, I don't know. I did say they didn't have to refund me, they could have just told me when my order was arriving. Didn't particularly appreciate the tone of the call to be honest - otherwise I'd probably have updated to a higher star rating.

"Excellent panels and service"

I ordered my panels on 5th march and received them on the 12th march,very well packaged and all the panels
were of excellent quality,i emailed natalia to confirm the delivery date and she got back to me a couple of hours later very polite and informative.
Now if your reading the reviews on trust pilot you will see a couple of negative ones which seam very extreme and unfair i dont get why people are so quick to leave rude and negative reviews,i can only speak from my experience which was fantastic,to which i have just ordered some more panels.
Great panels great service.
Thank you.

"Great service, happy to leave a good review"

Really great effective panels. I wanted something unique for my dining room, and the customer service in helping me choose the right fit was fab. The panels were easy to install and good quality.
Would absolutely recommend. Ben.

"Outstanding product and service "

I couldn't be happier with my purchase from DIY Wall Paneling! The quality of the wood panels is outstanding, and they have completely transformed my living room. Installation was surprisingly easy, thanks to the clear instructions provided. The customer service team was also super helpful in answering my questions. Highly recommend this company for anyone looking to add a stylish touch to their home!

"Good and bad"

Excelllent service for main order.
Abysmal.service fo the addituonal bits required. Still waiting on these

Would I use again-not now
Would u recommend - not now

"Terrible service "

Terrible service . I ordered the panels they took my money then nothing . Tried calling and leaving my number dor them to call which they never did . I contacted my bank for a refund . Then they emails me to say they would be delivered on a Saturday delivery. Guess what they never did send them so im glad i got my refund from the bank .
PS
If your looking for panels try Wicks they are cheaper aswell and have them in stock

"Absolutely terrible customer service"

Unfortunately, we have had no contact at all regarding delivery despite numerous emails , telephone calls etc. We haven’t managed to speak to anyone to let us know when we can expect our delivery. My husband emailed and added a message at the time of the order,as specified on their website, as he needed them to arrive this weekend (still giving 2 weeks notice ) as he has taken time off work to do the bathroom. Nothing! Nada! Terrible , terrible customer service.

"Untrustworthy & Unreliable - AVOID"

Untrustworthy & Unreliable - AVOID!
Truly Appalling customer service - AVOID at all costs or suffer!

I first emailed them on 30 November 2024 and I got zero response.

I then emailed again on 11 December 2024 and got zero response.

I then called a week later and an apologetic lady said I would get a call tomorrow.

All of December disappeared and zero response.

I then emailed again on 20th January and got apologies and was told I would get a response the next day (21 January 2025) and ..... yes zero response.

I hate write in this way but these are untrustworthy and unreliable cowboys based on my experience and I want others to avoid my fate. Had I actually placed an order I dread to think the problems I would have had to endure.

DIY wall panelling seems to be an example of one of those companies that has a flashy website but has no professionalism or infrastructure ... like a hoax company.