"Order was handled very well"

Order was handled very well; communication was good and arrived earlier than expected. The courier wasn’t very helpful, as he just left it in the doorway for my wife to manhandle it into the house by herself. Product is great!

"From booking a mower service to…"

From booking a mower service to receiving it back - 3 months! - 'in the quiet time of year.'
Twice the van broke down. Very poor response to calls. Lack of interest from office staff who seemed to have little understanding of my service requirements.

" Avoid this company 0/10 customer Service"

I was extremely disappointed with this company. I purchased a sit on mower for £3000 and paid for it at the end of January. I was told it would be delivered within a couple of weeks. having not heard anything throughout the whole of February, I decided to chase it up myself. I spoke to one of the staff at Mow direct and she assured me that despite it seemingly to take longer than normal, the mower was on order and I would be receiving a phone call the following week with details of delivery. this call didn’t happen and so I chased the order again. This time I was told by Mow direct that the order had never gone through and that all of the sit on mowers had been allocated meaning I would not get mine until the end of May. naturally, I was extremely unhappy and asked for a full refund which I am still waiting for. Mow direct were happy to take my money but provided absolutely no after sale support. They did not make any effort to check that the order had gone through and was in the system. They made no effort to track the order to ensure that it was on target for delivery. they even told me that it was, in fact, on order when it wasn’t and that they would not normally chase up an order unless the customer had chased it up first. When I queried why I had been told the order was in the system when it wasn’t, I was told that whoever I had spoken to had clearly not followed through on the request. I think it goes a little further than that. I think I was actually misinformed about the order. I’m my opinion, this is appalling customer service.

"Great employee "

The lady I spoke to was very informative and knowledgeable

"Absolutely dreadful"

Absolutely dreadful, the worst service I have ever received !
Chased, and chased me over and over again for a lawnmower service, booked an appointment and on two occasions didn’t bother turning up, DO NOT USE THEM!!

"Good machine"

Good machine, works a treat. Login to the site a little to complicated for my liking do to having to create password. I which I could be more straightforward

"Effective web side and speedy service"

Effective web side and speedy service. Difficult to register guarantee ( but not problem of supplier) . So far so good

"Will use again"

Site was presented well to enable making your choice easier, delivery was swift and after assembly the tiller is excellent

"A slight delay in dispatch of my lawn…"

A slight delay in dispatch of my lawn scarifier was quickly resolved by a short telephone call. The scarifier arrived and functioned as advertised. The machine was a Feider FST-200 Petrol scarifier.

"Ordered Tuesday and arrived Friday…"

Ordered Tuesday and arrived Friday ahead of expectations and product excellent