"Delivered as promised"

Delivered as promised. Product seems to be working well

"Great help over the phone when item…"

Great help over the phone when item wasn't available, to find alternative.

"Impressed "

Dealt with this company before and was very pleased so had no problems getting this order from them. I contacted them twice and go all my questions answered and they have kept me posted as to the progress of my order.

"No service DONT BUY ONLINE IF YOU WANT ANY HELP"

Only one height setting works on my mounfield ride on mower which is the highest.Any other digs into turf. After initial expressions of interest then failure to get back to me and after sending photos I was given the farcical response that it was moss causing the mower to sink ..Apparently my model is only suitable for bowling greens not every day garden use. No attempt to send a local tradesman to check.

"I feel my concerns are not being addressed"

Initial contact was good but slow. This was understandable given the fire that significantly impacted Mowdirect's business.

I took delivery of a mower in November 2023. I used it twice before storing it in my garage for winter.

Unfortunately, the lawnmower (Energizer EZ40TDE40N 40v 3-in-1 Cordless Lawnmower) did not work when I took it out of the garage in March.
I contacted Mowdirect by email to ask for advice. I then followed this up with a phone call after no response and was told to contact the manufacturer in France!

This yielded no progress.

I then wondered if the problem lay with the battery or charger and again contacted Mowdirect. I noted that the battery was manufactured in 2021. I bought the mower, battery and charger in 2023.

I'll give an update on how this is resolved

"Very good to deal with and excellent…"

Very good to deal with and excellent service

"Mower"

Ordering on line very user friendly. Ladies who dealt with my order were very friendly, polite and professional in their approach.
Although the mower I ordered was not available due to manufacturer having no stock available. The ladies I dealt with offered an alternative and were very helpful. Unfortunately due to requiring a certain spec of mower sadly i did place an order but will most certainly revisit if and when required. Thank you

"Feider self propelled garden vac"

A quality robust machine offered at an excellent price.Within 12 months of purchase I found a serious fault & I was put through to Sally in customer services. Sally’s help was invaluable & despite having a major fire in their warehouse resulting in loss of parts & stock Sally had the patience to guide me through the online process of contacting their sister company in France, ultimately resulting in a full refund. At the age of 67 I’m a real dinosaur with modern tech, so thank you Sally for your 5 star support over this matter. I will not hesitate in making further purchases with this company when the need arises.

"We had a problem with the online…"

We had a problem with the online ordering as when I tracked the order it had apparently been cancelled. I called mow direct and I must say the lady I spoke to was more than helpful. I was informed that online orders had been a problem and just to order over the phone. After the initial problem the service was excellent.

"Delivery driver very helpful and the…"

Delivery driver very helpful and the box was not damaged