"Customer service shocking and messy inside"

Customer service was shocking inside Dunfermline store member of staff chatting with a customer who sounded like his mate for ages. Would not come of the phone even when I approached till so got bored and left.
The place inside was like a tip, really really messy like they were closing down just like their Dundee premises. I would avoid.

"Purchased a Guitar online "

Purchased a Guitar online from
Kennys Music, Dundee. A very smooth and trouble free experience thanks to Ross from Kennys Music keeping me updated on courier collection and expected delivery. Arrived as promised in delivery window.
Guitar was delivered in perfect condition thanks to being well packed.
Would definitely recommend.

"Great customer service"

Unfortunately I experienced an issue with a product (which was not in any way the fault of Kenny's Music) and the assistance received was fantastic. A big thanks goes to Ross for taking the time to sort the problem out as best he could.

Bottom line: excellent customer service and I will have no hesitation in using Kenny's Music again in the future.

"Outstanding Service"

Outstanding service from Ross in connection with purchase of a digital piano.

"First off a big thankyou to Ross"

First off a big thankyou to Ross, what a legend! You've made my daughter very happy. We received the Ibanez PF10CE this morning. A great recommendation and perfect for her needs., she loves it. It also means I get my guitar back. Great service, did everything that was promised. I can highly recommend Kenny's. Thanks again Ross.

"Ordered a guitar and strap"

Ordered a guitar and strap, unfortunately the Strap was forgotten...... fortunately Ross saved the day and sent it the second they knew. Great service, thsnk you.

"Great online service "

Ross was super helpful at changing the dispatch of my online order, thanks!

"Excellent experience"

Excellent service, fantastic price, exceeded expectations. Prompt and helpful customer service, went above and beyond, and particular thanks to Drew who handled the sale and Stephen the guitar tech who worked his magic and made sure I got exactly what I was after. Highly recommend.

"Very friendly customer service with genuine interest in customers!"

I've been eyeing the Casio Privia PX-S1000 for a while now so I was delighted to find Kenny's Music doing a flash sale on some discounted stock! The product was easy to purchase, with free shipping from their stores in Scotland to my home in England. Although my order required some adjusting, Ross was super helpful in helping me reach a solution perfect for me, and saving me from a mistaken double-purchase. My refund was processed really easily! All in all, I'm really looking forward to using my piano, and I'm glad I purchased it from Kenny's!

"I placed an order by mistake"

I placed an order by mistake, Kenny's music quickly responded to my cancellation requested and processed a refund.

Although I didn't receive an order on this occasion, I will definitely be placing another in the future.