"Sharleen is just the nicest"

Sharleen is just the nicest. I had made an error during my order and she told me that everything was okay and my order would arrive as planned. She was very kind!

"BEWARE OF RETURN POLICY"

Maisonette has wonderful, unique items. But BEWARE an BE COGNISENT about their RETURN POLICY.

It’s 30 days ... NO EXCEPTIONS. Many stores extend their return period during the holidays, Maisonette does not.

Every year I buy my granddaughter’s Christmas dress, shoes, etc. And I stock up on various Christmas decorations (especially love their crackers).

This year I started early gathering up items for Christmas. One year I waited too late and the dress I wanted was sold out. This year I purchased dress, tights and shoes in October not wanting to have a repeat of this scenario.

Unfortunately, the tights did not compliment the dress. I tried to return on the 32nd day and was royally rebuffed, even after I explained that I was a returning customer and the circumstances surrounding my return request.

The shoes? I couldn’t determine if the shoes fit until my granddaughter visited over Thanksgiving. They were too small. Again, Maisonette will not accept a return.

Tights were $15, shoes $92 = $107 out-of-pocket... as in money down the drain. And, to complete my granddaughter’s Christmas outfit, I had to purchase a larger size of the shoes.

Very poor customer service.

"Jay with vendor support is great!"

Jay with vendor support kept me update to date with status changes regarding the items I ordered.

"Such great UNIQUE products and great customer service!"

Great products...and Everyone was so kind from the time of placing my order to helping me correct a duplicate order. Experienced a super quick and easy refund. Thanks for having such KIND and HELPFUL team members at Maisonette.

"Unbelievably horrible customer service- do not buy anything here"

Unbelievably horrible customer service. They recently got rid of their phone line for customer care so when there was a problem with my shipment, instead of remedying the issue immediately which is what all vendors typically do, I had to wait in increments of over 24 hours for one line answers that are completely irrelevant and not helpful to resolving shipping my package to the correct address. I spent hundreds here so needless to say I will never ever buy anything from them again. Highly recommend not buying anything here -certainly not if you have ANY issues with the item or delivery and are a busy working mom!

"The product is beautiful"

The product is beautiful. Great middle sized bear with a personalized sweater. Good quality. it was annoying that I was not able to track the shipping until I called Maisonette and then they gave me a tracking number. But the bear is very special and I am very happy with it.

"Quality product fun for kids "

We have a set of bath squirties that my grandson always plays with. This prompted me to buy two more plus one as a gift. Great quality. Lifelike yet still so cute. Able to identify each animal. Very durable.

"Excellente Customer Service"

Customer Service responded super promptly, and went above and beyond to rectify the issue. I really appreciated it, and was honestly so surprised to have such great customer service, in an era of mostly bots or just general ennui towards customer issues.

"Very helpful and speedy customer service"

Very helpful and speedy customer service

"i\told you already"

iold you already