"This company does not respond to…"

This company does not respond to customer service emails. I ordered a locker. I received half of the parts in a box and never received the other half. They will not respond to my email inquiries for when I can expect the rest of the locker. There is no phone number on their website to call. I spoke to my credit card company about blocking the charge. I personally wouldn’t buy anything from Maisonette again.

"TERRIBLE CUSTOMER SERVICE! beware"

No follow up on lost order M482026283 . they've left me in limbo. no replies to my email. won't be shopping here again.

TERRIBLE CUSTOMER SERVICE.

"I received an expensive gift"

I received an expensive gift, however it was defective, they barely respond and I want to return it. They are offering to send a part but i want nothing to do with that, I'm not taking apart a whole gokart in hopes it may work. I'm extremely upset with this company and the "vendor" they use, they should work on filtering out these vendors and do right by the customers

"Where are our refunds?"

I'm having a similar experience as others on this site. They received my timely return on December 30 and have not issued a refund and will not respond to my emails.

"Can't get a refund"

I returned a Xmas gift for refund and it was received by Maisonette on Jan 7. I tried multiple emails asking about a refund without a single reply. The phone number doesn't work either. No way to contact them. They have ghosted me.

"Replaced product that arrived with defect, zero hassle!"

Received a defective Banwood Scooter that was a Christmas gift I had purchased for my son. Was impressed with how both Maisonette and Banwood handled my issue. I sent a video of the issue and they responded that they would replace the item. I have not received yet but was happy that the resolved quickly and easily.

"Truly excellent customer service"

Truly excellent customer service. Swift and smooth. Would recommend on that, though cannot review product (it was damaged and refunded).

"Wonderful customer service"

Wonderful customer service! Maisonette reached out promptly to one of their partner vendors and rectified the situation and I have one happy boy now!

"Ordered 2 items as Christmas gifts"

Ordered 2 items as Christmas gifts. One arrived before the estimated date. The other arrived after Christmas which was fine as it was indicated on order however it arrived after the date indicated. Probably a UPS issue.
Maisonette did respond to my delivery issue and both items are lovely.

"Excellent customer service"

Excellent customer service. I reached out on the weekend and they responded promptly.