"Great Finds and Exceptional Customer Service"

I love the variety and the quality of the clothes and toys on Maisonette. They carry under their broad umbrella some of the most iconic children fashion European brands. I am personally a big fan of Jacadi. There was a hiccup with one of my orders and they resolved it in no time. I contacted them on a Sunday after hours and still managed to get a detailed answer and a plan of action from their concierge minutes later. The quality of the customer service is impressive. I highly recommend Maisonette.com

"Great Customer Service"

Having shopped for baby clothes with you, I reached to discuss a registry.
Customer service got right back with me and were very helpful.

"Dishonest Return Practices "

I have ordered from Maisonette for years. I was recently incredibly disappointed in them for their dishonest return practices. I ordered a dress for my daughter in 2 sizes because I wasn’t sure which would fit. Before ordering I confirmed the items were returnable. When I requested a return label Maisonette’s customer service told me the item was Final Sale, despite this not appearing anywhere in the item description, my cart, my email confirmation, or elsewhere. The returns portal even said “this item is returnable until March 5.” When I pushed back on Customer Service the best they were willing to do was offer me a 20% discount on the dress (a $200 item). I am so disappointed in Maisonette. I won’t be ordering from them anymore.

"Great customer service "

Item was in great condition, packaged beautifully and although it didn’t arrive on time and I paid for 2 day shipping, they refunded my shipping charges promptly.

"Return Customer Service "

Very prompt and easy

"Fast and easy resolution"

Fast and easy resolution when I received the wrong item which is much appreciated as i'm close to my due date. I will happily shop here again.

"Only buy if you don't need their help "

Two stars for having a nice selection of goods for kids. The second you need anything from them, however, their customer service disappears. They were 5 days late prepping my order for shipping. No biggie. I reach out and say "please ship 2-day so I still get it in time." Crickets. For 5 more days. By the time they responded, the item had been shipped regular mail and would be too late to be useful for me. They apologized and asked if there's anything they could do. I say, disappointing but fine, I'll just return. Then I get the item and they say they won't allow a return on it because it's final sale. So I remind them of their "anything we can do" offer from earlier and they ghost. Literally no response. I ask again, "You're really not going to help me?" Silence. So they're late on everything and now I'm out $150. I'm dying to not use Amazon but this kind of experience makes it really hard to support a place like Maisonette. They're all cute and sweet until you need something, then they're nowhere to be found.

"Horrible Customer Service"

I returned two pairs of shoes over two months ago. Their site states that they have received the shoes and are processing the return. It has been over two months and I have not received a refund. They do not have a current phone number. They do not respond to emails. I will never purchase from them again.

"They don't care about the customer "

If only I could give lower. Shop small and with a company that actually cares enough about its customers to have a phone number. Find the items you want somewhere else - even Amazon would provide better customer service.

"beautiful product"

beautiful product, terrific presentation, shipping great and customer service super efficient. love the gift that I bought and can’t wait to give it.