"We have been using Smart Survey for a …"

We have been using Smart Survey for a couple of years now and have found it very easy to use from an admin and end user perspective. It has just the right balance for us of features and ease of use - recommended !

"Easy to use and perfect for my needs"

Easy to use and perfect for my needs

I have found Smart Survey a great tool, i use it on a regular basis and find it really easy to use, yet it provides all the information i need which includes
- results presented in a simple format
-data easy to extract and use
-emails which are professional
- the help team are incredible and come back to you quickly with answers that actually worked which can be a challenge with other companies!!
Would recommend this over Survey Monkey any day!
Keep up the great work especially the support teams who work there.

"Intuitive and simple to use"

Simple to use, even for a novice. Easy intuitive interface let me create professional looking surveys quickly even though I had never used survey software before, even in the free version. Nice graphical summary display of results.

Need to upgrade to a paid tier to get the full analysis and filtering tools, but that's fair enough really.

"I had excellent support during the …"

I had excellent support during the procurement phase - responses were timely and helpful. The product itself is very intuitive- building and creating surveys is very easy even when you need to make alterations to the contents or sequence of questions.
Responses can be analysed by a number of different factors. Graphs are easy to understand and interpret.
Senior Managers are really keen to make the most of SmartSurvey - using it has helped to increase employee engagement. Responses to surveys has helped to support continuous improvement.

"I've been using SmartSurvey for just …"

I've been using SmartSurvey for just over a year now. I have found the system very easy to learn and use. It has all the functions and facilities that we have needed. Creating the surveys and downloading the results has been straightforward. The level of support and technical support from the SmartSurvey team has been excellent. I would definitely recommend them.

"Excellent product, excellent client service."

After researching several survey services for our education-based not for profit organisation SmartSurvey identified itself as the strongest contender both through their easy to use but professional product and also their superior customer service. Despite speaking to several different contacts due to our own administrative needs everyone we dealt with was fully aware of our account and the service level was excellent. The product itself has been very simple to use and has already provided us with better insight than we have ever had into how our clients perceive our service, what they would like to see be developed and how they rank us against our competitors etc. We have found the pre-populated questionnaire options extremely useful and have many plans for using the system in other ways to support our organisation - maximum impact for much less time and financial expense. Highly recommend.

"A great experience in setting up the …"

A great experience in setting up the account with SmartSurvey. Team are very friendly and can be contacted with ease. All running smoothly and a definite recommended alternative to the usual survey systems - Top marks

"My first time!"

I wanted anonymous feedback which could be quickly collated and distributed by email in advance of a meeting. Smart Survey really delivered. I was able to jump right in, it was easy to use and the report was impressive (even for my basic survey). I've only done one survey so far but from a quick look at the functionality, I can see there is potential for doing different types of surveys with different users in mind. Can't wait to experiment further.

"Fantastic tool!"

Despite being a technophobe, I find SmartSurvey very easy to use. Building surveys is quick and easy and it looks really professional. The price is very reasonable for what you get. The support team are very helpful and always respond to my questions quickly. I've no intention of using any other online survey provider and would recommend it to anyone who needs to gather data.

"Easy to use. :-)"

Despite never having used software like this before, we found it straightforward. We particularly liked the ability to use smiley faces as a feedback mechanism.