"Terrible service on my wedding day"

I contracted this company 2 weeks prior to my wedding for 2 cars. One to pick myself and my wife up a long with another car for our parents. This was to ensure we had a safe ride and could enjoy ourselves since we would need a pick up late and depending on calling a cab or ubering isn't the safe option for your big day. I put in the comments that it was for the wedding when booking.

We got multiple confirmations for both cars, charged for both cars and even received multiple text messages the night before letting us know we were all set. I THOUGHT this was a professional company that was really on it.

The day of pickup I received an email not even a text or a call letting me know both rides had been cancelled because of lack of availability. I am not sure how that is possible since they confirmed both cars the night before. So I assumed it was a mistake and maybe one of them cancelled but when I called they unapologetically told me no it was both of them. I said that I was paying them $300 for both rides that's 15 minutes combined. They need to figure it out, which again they said wasn't their problem and that they usually book weddings differently and I shouldn't have done it online. So no it was my fault. Terrible customer service from a terrible company.

I am incredibly lucky I checked my email and will continue to share my experience as much as I possibly can to warn other people not to depend on the undependable. FYI I already emailed them and got zero response.

"Left me without a ride BOTH ways ....terrible service"

Left me without a ride BOTH ways even after confirming multiple times. I received a cancellation less than 24 hrs prior and was stuck without any options. Luckily I was able to get a friend of friend to go out of their way to take me to the airport. The service is unacceptable - and at this price point, they should be ashamed. If they can't actually service their App, they should narrow their service area. As a rider, I would suggest going with a local service that actually has pride in their business and follows through with their commitments. The customer service is abysmal.

"They left us without a ride"

We booked a ride with Luxy two weeks in advance of our arrival in Charleston SC. 12 hours before we were scheduled to depart, I received an email advising that our booked ride was being cancelled due to no available drivers. I was happy I checked my email or I would have been left standing around wondering. A car service that is supposedly so highly rated should at least have called us in case we didn't check our email. Also, why wait until the last minute to advise us we would be without a ride? Not professional at all.

"Avoid this comany"

This company cannot be relied upon to provide the service that you have reserved - it seems they are only a broker and do not own or control the limos.
We had a firm reservation for two weeks and then five days from the day we needed the transfer they cancelled it due to "lack of availability".
Book directly with the limo companies to avoid this problem.

"great service"

Had to fly in during a snow storm. Luxy customer service went out of their way too make sure I had a 4 wheel drive vehicle too keep my family safe...very pleased thank you.

"horrible service"

horrible service. driver was not there when i came out. i had to stop and go to the bathroom for a quick few minutes due to traffic on the freeway, and luxy charged me.

i will never use this service again. i am an executive who travels every week for business....you just lost a lot of business due to your poor service.

i will certainly never recommend your service.

"Secure the car seats!"

The only thing keeping me from giving my recent experience a perfect score are car seats. You take a two star hit because you charge extra for the seats, but did not arrive with the seats attached. This was rather frustrating. Our drivers were not really equipped for helping us secure the seats and it caused a bit of a delay at both pickups.
Our driver on the return trip told us it was an insurance issue, that the parents had to secure the seats. I can understand the parents making sure the kids are strapped in correctly, but please secure the seats themselves in the car prior to pickup. It would reduce the stress of the trip considerably. Otherwise the experience was great.

"Driver was courteous,as well as"

Driver was courteous,as well as, helpful. Customers were elderly with physical limitations.

"This was the third time I used your…"

This was the third time I used your service. All experiences surpassed my expectations.

"The ride was excellant very good driver…Tampa"

The ride was excellant very good driver and upgraded car
The pick up point was a little unclear for us arriving in Tampa for the 1st time
We would use this service again