"Nobody will answer a phone call"

Nobody will answer a phone call. They sent a tracking number...then cancelled it. Half my order was sent...they will not respond to inquiries as to where or when the missing items will ship. I have $300 missing merchandise and nobody will respond by phone or email as to where the missing items are. If you call the number listed...nobody will answer.

"It has been close to 2 months since I…"

It has been close to 2 months since I ordered set of bracelets. No indication at time of purchase this was a pre-order. Still have no shipping details , even though customer service emailed I would have package 2 weeks ago.
Very disappointing. Charged my card immediately versus once item shipped.
I would recommend looking at a more customer oriented jewelry company.

"I own several pieces from artisan…"

I own several pieces from artisan jewelry. Excellent quality, fashionable designs and well made. Unique pieces!! Highly recommend

"Quality?"

Love the look of the jewelry, however one of the charms on the necklace set broke about 3 1/2 months after purchase. I reached out to ask about a repair or replacement, but I was past the warranty point. They offered a 15% off coupon so I could repurchase the piece (lol) but I’m not keen on buying something that broke quickly the first time. Not sure I will buy anything else since the quality is questionable.

"Love this beautiful jewelry. "

I absolutely love every piece of jewelry I’ve purchased so far!!! Amazing quality, beautiful styles, packed with the greatest of care & delivered promptly. I will be doing more business for sure!!!

"This company makes very creative"

This company makes very creative, multipurpose, unique and quality jewelry.
Great customer service.
Excellent shipping time and quality shipping protection.
I have always been pleased with my merchandise.
Overall....excellent in every area.

"Great quality"

Great quality. Fast shipping.

"You need to sell jewelry for men. "

Amazing jewelry well made and beautiful. Buy from here.

"Crying shame"

It’s a shame because their jewelry is so beautiful and edgy. I love their designs, but they are quite pricey and their items are deceptive. I really liked that some pieces could have charms and I bought a necklace and a bracelet along with some charms. Besides being a bit overpriced, the shipping took forever and was even late by a few days. Then when I finally received my order, none of the charms would fit on either the necklace or bracelet. Why would you sell charms only for certain pieces that don’t fit onto others? Also, one of the charms was the wrong one. In fact, the charm they sent me isn’t even on the website, so who knows what it is. I tried calling their number, but it was after hours and the recording says to leave a message, but it hangs up on you after the recording so you can’t even leave a message. Then I sent an email, which they did respond to in a timely manner. But I had asked them to give me a shipping label so I could return the wrong item and they should ship me the correct one. The customer service rep sends me a link to do it myself and even addressed me as the wrong name. The amount of mistakes with this order is insane. You don’t even read the name that the person signed their email with and you just address them however? Kind of like how you just send whatever item? I really wanted to like this company and had high hopes, but I will not be buying anything else from them. And if anyone asks me about the pieces I’m wearing, because they’re truly stunning, I will be sure to warn them and steer them away from this company. So sad.

Update: when you request a return, it says that the label will be sent to your email, but it never did.

"Not the best customer service "

I fell in love with this jewelry line and Unfortunately I have to write this review. I was super excited about wearing my new bracelet I received:( However it broke after just 2 wears. I actually was lucky I felt the charm fall off as I was moving my hand so was able to find my charm. I do think the jewelry is to pricey for things to be breaking that easy. I did contact the creative director through email and I never relieved a reply which is very disappointing since she reached put to me to ask for a review on this site since I had left a good review somewhere else.