"Great Customer Service!!"

Martha Mayford was an excellent Customer Service Rep.. Was very quick to get me an answer, explained to me exactly what I needed to know.. Thank You Martha Mayford!!

"Sybil Norris helped me!"

Sybil Norris was able to help me and update my lab records. She was patient and answered all my questions about dosage and timing! I was able to send her my latest lab reports. Job well done!

"Questions on newest delivery"

Questions on newest delivery
I had several questions concerning my most recent delivery on my prescription and Aaron Marx was very patient and he repeated my questions to assure he understood them.

"So far so good"

So far so good. I just started so i haven't received anything yet but the customer service is great. Martha Mayford was very helpful.

"Above average help."

Candice was a 5 star with me, there are a few confusing issues for me, she took the time to explain everything.

"Amanda was very kind and a huge help!"

Amanda was very kind and a huge help!

"Missing Zofran"

My medication was missing the Zofran. Email response apologized and requested the name/address of my pharmacy so they can ship it there. Why not just ship it to me directly I asked, and I hope they don’t bill my insurance??? Zofran was not shipped, instead a prescription was sent over and, as I suspected, my insurance was billed and I had to pay a copay. As a Zofran script costs about $100, that seems to align with the $100 off 1st month promo. How convenient. After several emails with promises of “escalating to back office team” I’m reading other reviews of same problem. Seems like a shady business practice on their part to save money, I have lost trust in the honesty of this company and, after reading some scary reviews here, I hope things don’t get any worse for me with some of the billing issues noted! Still waiting for a response as to why my insurance was billed for a medication that was supposed to be included in my initial payment. I can’t seem to get a direct answer, just the runaround. I’m hoping Jacqueline can solve my problem and restore some faith in Direct Meds. Jacqueline, if you’re a real person please call me, you have my number on file.

"The second shipment never arrived"

The second shipment never arrived. When I called and left messages and emails I received generic responses that were supposed to placate my concern. They had already deducted the second months payment from my banking account. After a few weeks I requested my money back and a cancelation of my contract.

"First monthI recieved wrong medication"

First monthI recieved wrong medication. It was for someone that was diabetic . They replaced with correct meds I wasn't suppose to be charge BUT they took out even more money then before. Still trying to get my money CUSTOMER SERVICE is terrible . All they say is I will check into to .No one looks at the email showing I wouldn't be charged . DONT SIGN UP

"Nicole Harris was amazing and helpful…"

Nicole Harris was amazing and helpful and took care of all of my questions and was very professional and kind and she was a pleasure to work with over my concerns
Thanks again Nicole