"Great product knowledge and customer service"

Went into 99Bikes to look at purchasing a MTB for my daughter. She has been in numerous shops without success, but Matt was so helpful, knowledgeable and patient. Guiding her through the range (in store or at the warehouse). Although we didn't buy it that day, I ordered a SCOTT ascent online for collection a few days later, which she has now had her first ride on!

"Great Staff"

Great Staff, Knowledgeable People, and Very Very Helpful,
Give them a try they are well worth it if you like Mountain Biking,
Road Biking electric or your own power 😃👍

"Excellent customer service "

Brought our first bike from 99 bikes in Southampton, the customer service is unbeatable , now having it serviced tomorrow, don’t look anywhere else,

"My recent purchase of an eMTB from 99…"

My recent purchase of an eMTB from 99 Bikes Chichester has proven exceptionally satisfactory on two fronts. Firstly, the service provided by Paul was outstanding; he carefully considered my needs, offering several suitable options within my budget and allowing ample time for a considered decision without any pressure to purchase. Secondly, the stock covers all disciplines of cycling this includes clothing, security and accessories.

Thank you for your help Paul

"Aaron P "

Aaron P (Chichester) Went above and beyond helping with my sons Trek bike , even put some of his own stuff on for us ,I have a very happy son and we are so grateful for everything Aaron has done for us Thankyou so much ,Sue and Archie

"Ordered a bike and came exactly when…"

Ordered a bike and came exactly when they said and it’s perfect 👌.

Easy to get information, easy to understand and quite concise in the service.

"First road bike "

Bought my first road bike through cycle to work scheme and they have made the process seamless. Shaun was knowledgeable and gave me great recommendations on what to go for and what accessories I needed. When picking up the bike Byron and Nicole was very helpful in walking me through how the bikes work, especially when it’s my first time using clip on pedals. Keep up the good work!

"Great service from Fergus and team"

Great service from Fergus and team. Bought a new bike and was pleased with excellent and advice. Thoroughly recommend.

"They would fob me off with the story…"

They would fob me off with the story wed rather take our time and do the job right than rush and do it wrong. They refused to give me my bike back until the fork was ordered for nearly 6 months until I got so angry I threatened to sue them.

"Really not happy with the level of…"

Really not happy with the level of service from this company. Purchased a bike march 2024, The bike was damaged on my first ride (obviously not the company’s fault) Stone chip which caused a large amount of paint to come away from the fork. After speaking with one of the stores we they agreed they would order in a new fork and I would only be charged cost price But here we are 10 months down the line and no contact no fork and no idea what’s going on. I have called for updates but not had any reply as apparently the chap I need to speak to is always off. One very disgruntled customer.