"My wife bought me an aero press and a…"

My wife bought me an aero press and a few packages of Balance's coffee. Fast to brew and tastes delicious.

Recently, bought new coffee from the shop on my own, but accidentally picked whole bean coffee. Wrote the team about the mistake and they quickly updated my order. Thanks!

"I can definitely recommend this company…"

I can definitely recommend this company and the products I have tried so far. The coffee tastes clean, not bitter at all, and well-balanced. It is important that they test it for mold, heavy metals and other contaminants which are present in so many other brands. Delicious--a true pleasure!

"Excellent customer service!"

When we experienced a recent delay in receiving our shipment from Royal Mail, Balance Coffee made things right by sending an overnight replacement order. They were professional, apologetic and responsive. Excellent customer service + fabulous coffee = Loyal repeat customers!

"Amazing coffee"

Amazing coffee, wonderful company ethos.
Highly recommended x

"Great coffee"

Great coffee, even better customer service.

"Great tasting and functional mushroom coffee"

Absolutely love Balance have been drinking the Mushroom coffee now for as long as they have been producing it. I can honestly say it has literally changed my brain function.. At 54 I've never been sharper, if only this had been available during my younger years. The taste is incredible and with this stuff there is no spike and no low after. I love quality stuff and this is exactly what you get an ethical quality business and products, fast delivery and great service.

"Lovely company and great products"

The coffee and elixirs are excellent, and I always get really personal feeling service.

"Be really careful with this company"

Be really careful with this company. I ordered 3×1kg coffee and I received only 2kg. I am trying to get in contact with them for tree days ,but not a luck. I will not recommend to my friends. I still haven't try the coffee ,but costumer service is awful. You can't get in touch with real person only AI.

"Great customer service! Great coffee! "

I’ve tried quite a few ethical/chemical free coffees for espresso and I’m really liking Balance flavour. Got off to a rocky start with problems with my espresso machine but Balance adjusted the grind and sent me another packet free of charge!! Great customer service. Great coffee. Great company.

"I cannot fault the customer service I…"

I cannot fault the customer service I have received from the Balance coffee team.
My order arrived and unfortunately the coffee had spilt out during the delivery.
I was very much looking forward to trying the coffee and asked if there was a chance of a replacement.
They responded very quickly and they were apologetic. They offered a new pack and also a bonus to go with it!
I highly recommend Balance Coffee, not just for the coffee but for the friendly and helpful team 👌🏼 it was a nice change to have such great customer service.
Thank you.