"very good customer service"

very good customer service

"Found a great Retailer, Now need recording artists!"

The reality is this, initially I wanted to purchase an item which was quoted as £750 by numerous retailers in the west end. Red Dog quoted me £650 for the same item, so obviously I wanted to purchase from Red Dog but the true beauty of this company is that even before I had paid for it, I received a telephone call from Red Dog to inform me to hold on as the manufactures were have a special and the item that I wanted would be sold as a special for only £500, indeed reducing their profits but obtaining a customer for life.

Recently I have purchased a power lead from Red Dog, even though it is a small insignificant item the sales quality and knowledge provided by "Michael" and his colleagues at Red Dog is still of the highest quality and I will definately recommend that you trade with Red Dog

"Very friendly and professional"

Very friendly and professional. Responded quickly to email queries.

"Top guys that work there"

Top guys that work there! Any problems or questions I have are always sorted out ASAP. Reliable and friendly couldn’t recommend them more!

"Ordered a ukelele and it arrived in…"

Ordered a ukelele and it arrived in perfect condition and arrived when it was supposed to. I would highly recommend Red Dog Music for any musical needs.

"They cancelled my order claiming item had been sold"

I ordered a product pretty late in the evening. The following day at 12:47pm they cancelled my order claiming item had been bought by another customer a couple of hours prior to me ordering the item. I then checked the site and it was still showing as available for the price I originally ordered it for. I checked back 2 or 3 times during the next hour and half and the item was still listed for the cheaper price. While I was on the site, a sales rep contacted me via the chat feature there asking if he could help with a product. I told him I was there for the item, but that i'd had a message from them cancelling my order, then the chat feature said the sales staff was busy. Within 20 minutes the price went up £100. So this took until around 2pm that day for them to update the price to the new price.

Used to be good, but not happy with this way of doing business.

*Updated with approximate times to clarify that the price did not go up to the higher price quickly after the item was claimed to have been sold, as the seller might be implying. My order was cancelled and yet the price I tried to buy it for was still listed on the site at that price well into the afternoon that day.

"Efficient"

Efficient, with excellent feedback on order status.

"Quick response and fast shipping"

Quick response and fast shipping, with the nice comforting feeling that a real person is looking after your order. Will order again!

"Great shop with proper assistance"

Great shop with proper assistance and service. Also with a good selection of gears and instruments. I have bought my apollo quad and very happy with it. Make sure to drop by to try out gears!

"Exceptional service"

I buy absolutely all of my musical equipment from RedDogMusic in London.

I've been building a studio and have received so much information, guidance and exceptional service from the guys in the store!

They are the only store I buy from due to this rapport i've built with them. They are helpful in assisting with issues, with most appropriate equipment, and just general friendly service.

Thank you guys, you are absolutely amazing!

Anj x