"Very happy with the product and service…"

Very happy with the product and service very fast delivery and easy to fit product.

"Not impressed"

Not impressed. Ordered nudge bars front and back and wind deflectors. Was told a delay on the wind deflectors. Now over 3 months later still waiting for them. And the nudge bars packing a joke. Just chunks of styrofoam threw in a box. Just threw in random. Not even a call saying more delays. Just blanked.

"Well…..John…"

Well…..John…. Need I say anymore…. He’s a top man…. Always goes the extra mile!! Thanks again for a 5 ***** service 👍

"3 weeks now and i am still waiting for…"

3 weeks now and i am still waiting for the delivery. I ordered a 22” tyre. They send it by DHL - the tyre was lost( tracking was working but the parcel never moved) , chasing them every day, finally after 1 week they claimed they send another one with DHL Freight ( tracking was provided but was not showing on DX website) and i was told they can track it only from their end. After calling them for another 15 days they claimed they send the 3 rd tyre and it should be delivered to me tomorrow ( again no tracking provided as they state they can only track it from their end). I placed the order on 18 November 2023 and today is 7 th December 2023 . The website states 24 hours delivery. Even i will receive it tomorrow is 3 weeks and 1 day since the order and 15 calls.

I need another tyre from the spare but i am afraid to order from them again as i can’t wait until 2024 to get it delivered.

"Great staff and a fast efficient…"

Great staff and a fast efficient service. Great value for good products.

"Customer service is non-existent."

Customer service is non-existent.

Ordered a Ford Ranger WildTrak Predator Platform Rack. through this company (well Clowns)
Product is great well the part that turned up after waiting 10 days.
unfortunately the product arrive with no fixings. even after calling and explaining to there very poor customer services that i only had five days until i left for an extended holiday around Europe (what i needed the rack for) they still didn't manage to get the fixings to me. ( 5 days to get a small pack of bolts from one part of the UK to another part of the UK) and these clowns couldn't manage it.
So i now have an expensive ornament sat in my garage and these clowns have refused to take it back and refund my money when i get home due to me sailing tonight without the rack as i don't have the fittings.
If you want one of these its a great product but dont order it from these clowns.

To Reply to you accusation that i didn't want to cooperate and keep the product for 3 months was that i was catching a Ferry to France withing a few hours for a trip of 3 months without the rack i ordered fitted to my truck as you had not sent the fittings for the said Rack.
The rack is still in my garage in the box it arrived in still without the fitting. but you have told me you are not willing to accept it back when i arrive back in the UK as 3 months time scale is to long. you even suggested i give it to a neighbor to send back.
As for your suggestion that you sent the fittings straight out on the 4th December. Royal Mail seem to disagree with you. they state the item was dispatched by the sender at 18:13 on the 5th December. So are you now accusing Royal Mail of lying?
I have a Screen shot of the Royal Mail tracking history which i sent to your poor customer services.

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You most certainly have not meet my expectations. the same as the other 21% of your customers who have given you 1 star.

Avoid this company like the plague. they will take your money very swiftly but unfortunately they will not deliver.

"Absolutely faultless"

Absolutely faultless. Each and every member of staff are super helpful and welcome you with a smile, especially John Richardson. So many accessories to choose from and the finished result is second to none. Couldn’t praise them any higher.

"I put my registration in to 4x4 web…"

I put my details in to 4x4 web site and the wrong wheel was sent. I was told the year was a cross over. I sent the wheel back for £12. I had to wait 6 weeks from the day I bought it for a partial refund. 4X4 would not pay for any postage I paid for. Not very happy for there slow Response time. And for mugging me off with the wrong wheel and not doing the right thing and paying for the postage to me or offering to pay for the return postage.

"Awful experience"

Much the same experience as others. Bought a Aeroklas canopy for my new Ranger Raptor. After it was installed, the electric opening button did not work, we were told this was an issue multiple people were having, we were sent a new button - this didnt resolve the issue. We were told we had no option but to bring it to Coleshill (6 hour round trip). The lock then failed so we had no method of opening it. Took it to Coleshill on the assurance they would have everything needed to fix both issues (lock and button). The lock they fixed but the button needed a relay they didnt have in stock. Then 4x4 shipped a new relay 3 weeks later, totally different design to the old one which involves drilling a large hole in the canopy to hide the new relay which is twice the size. Tested the new relay before drilling and it doesnt resolve the problem. Have said we want to have it picked up and returned for a refund, was told we would get feedback but have now been ghosted. Have been left with no choice but to raise it as an issue with Trading Standards and are now looking at a small claims court submission. DESPERATELY frustrating and disappointing service.

"Great customer service"

John was very helpful when we were booking in. We arrived, were expected, work turned round promptly and efficiently, and problem sorted. Many thanks to all involved.