"Delivered on time and I was able to…"

Delivered on time and I was able to track the location of the delivery vehicle.
The driver was very helpful.
The instructions are good and I was able to construct the 8 x 4 shed without any problems. Once all the parts are screwed together it became a strong shed well worth the money

"Not impressed"

Unfortunately the delivery company that Mercia employ damaged and didnt provide all the order. But in trying to resolve it has taken weeks and weeks to obtain replacements and when they arrived didnt match the original parts supplied. Although I sent a photo of the differing parts they requested more photos taking even more time to resolve.

"Shocking customer care"

Shocking customer care
I've had 2 delivery texts expecting delivery on 2 different days.
I then have had 2 delivery times given to me today
Shed finally arrived despite being informed that the driver had run out of driving time,to be informed that it is damaged and the manufacturing company are aware of the damage but told the courier to delivery anyway as the customer may not notice.
They are now offering re delivery in 3 weeks

"Mercia bar not made to last"

Purchased Mercia bar May 24, treated with wood preserver and waterproof top coat as instructed. Within 10 months one of the supporting beams has twisted, pulled away from top beam and cracked on all 4 sides. Will not last another year. Robert DYas are taking no responsibility even though it is advertised as lasting for years to come with 15 year warranty.

"Poor quity"

The quality of the timber is poor and the styrene barely covers the openings of the windows and roof, would not recommend at all.Wooden Lean to garden green house

"Great service from Craig today"

Great service from Craig today. He was very helpful when we realised one of the panels for the shed was slightly damaged. He took steps immediately to rectify the problem. Not his fault, just one of those things. Thank you for your help carrying the shed through to the back garden for us. We really appreciate it.

"An absolute mess of a delivery"

An absolute mess of a delivery. Warning - your package could arrive from 6:50am!! I received a message at 6:59am. I woke up around 7:30am. In the time that I went to use the bathroom, wash my face and brush my teeth, the delivery driver had arrived. He must have tapped my front door with the tip of his fingers, because I didn't hear the bell or any knocking (I live in a small house). When I saw the missed call on my phone, I ran to the window. I literally hung out the window shouting at the driver. He drove off. I've called his phone 14 times. Someone from the office called me but when I called back it says the office doesn't open until 8:30am. So now I'm waiting to call them back so I can cancel the order. I think the drivers not answering on purpose. I've never had a delivery arrive so early. The guy didn't even wait to check and make sure, considering the time of the morning. I jumped in my car to find him, for 15 minutes I looked. Deliveries so early should be confirmed prior to arrival.

"Nitemare experience"

Nitemare experience. I booked a delivery on the 3rd March 2025 for a delivery on 7th April. A few days before I delivery I received a message just informing me that the log store would be delivered on the 7th April as requested. I had booked a day off work as they said someone needs to be at home. On the morning of the delivery day I received a message stating the delivery would be made on the 8th of April. The text message said I could not reply to the text. I contacted Way fair by WhatsApp to ask why the date had been changed at the last minute. The person I was communicating with was not really interested. When I said I had booked a day off work and wanted the delivery on the day requested and accepted they said no it will be delivered on the 8th. I later received a message to say it would be delivered on the 7th. Well guess whet it didn't arrive. On the evening of the 7th I received another message stating it would be delivered on the 8th. It did arrive on the 8th and was so badly packaged that the driver took a photo of it just incase there were any damage or if not all of it was there. Outcome was there were no packing blocks and a broken wooden fascia. Order at your own peril!!! Just to add I lost a days pay having to take the 8th April off work!

"Absolutely first class delivery .Scott was very professional and friendly! Took great care in the delivery! "

Absolutely first class delivery ! Wish all staff/delivery people were so helpful ! Thankyou so much Scott! Fab summerhouse! So easy to put together!

"Delivery was awesome "

Delivery was awesome
But you definitely get what you pay for so if you get something cheap it's definitely gonna be weak so I would recommend spending more when purchasing from these guys