"Bruno Simoes"

Bruno Simoes, thanks for your friendly professional assistance today.
Appreciated!

"Recently had Jurassic Fibre fitted"

Recently had Jurassic Fibre fitted.
Fantastic from start to finish. Everyone really helpful & polite. Bruno phoned the day before to explain the process. 2 nice lads ran the cable in & Dustin Lowe the engineer finished the installation. Great job, no mess. All tidy when they left.
Also thanks to Mark who came around in the first instance to get the ball rolling.
Great job all round.

"Thanks Tom"

Quick and easy to get sorted Tom from Barnstaple area was perfect to help.

"Excellent Customer Service from Olesya…"

Excellent Customer Service from Olesya Isupova, very helpful and explained all the information and details required.

"Fab customer service from Marcus Bailey…"

Fab customer service from Marcus Bailey nothing was to much trouble. Thank you! What an easy process

"Connor the sales executive was great"

Connor the sales executive was great, pretty chilled and helped me through my order and explained things well. I didn't call for a few weeks after our initial conversation, but he remembered every detail.

"Had an issue with our Internet called…"

Had an issue with our Internet called and was sent a lovely engineer called Colin who was so helpful quick and efficient.

"Bruno was amazing"

Bruno was amazing. Helpful and tentative from start to end. Excellent, friendly service.

"Bruno was really helpful"

Bruno was really helpful, listened carefully to my issues and solved them for me competently and carefully. He made sure not to talk down to me but explained the processes clearly so I understood and together we fixed the problem over the phone.
Then he also asked the engineers at his end to do further checks and they did an update and now everything is back to working better than ever

Also later Jen rang me back to check how things were now, she apologised again for the no show engineer the day before ( 3 other jobs overran) and told me there was an engineer in my area who could call in just to make sure things were working fine. 10 mins later he arrived and made further checks and confirmed that the slower speed upstairs was now working at full capacity

"I am in the process of switching all of my services from BT "

I am in the process of switching my digital services (internet, voice, alarm system and three mobile phone contracts) from BT to Jurassic Fibre, hmm!
I didn't realise the problems of retaining my landline, and BT were not particularly helpful in this regard.
However, I contacted Jurassic Fibre support and to my surprise, a human being answered and, within seconds!
He was really helpful, patient and certainly well informed, even had a sense of humour! His name was Bruno, a great credit to the company. He also consulted with a colleague who specialises in this area, his name was Cody, and he just sorted out the whole process, job done!
Well done guys, a brilliant piece of customer support.
KH Barnes