"Poor WiFi…"

I’ve been frustrated with my poor WiFi connection for sometime and had Bruno Siemos really going over and beyond getting a big improvement to the availablity and speed of my WiFi

"Thanks Bruno"

Thanks Bruno! Excellent level of information provided by customer services and help given with advising how to register neighbourhood interest in an area which hitherto does not have access to full fibre.

"Very straight forward and informative…"

Very straight forward and informative from 1st contact with customer service, appointment booked to fit fibre was quick and simple, friendly engineers, we recieved exactly what they advertised- fast internet and no lagging, after having sky for so long I was doubtful but this is brilliant, faster and cheaper than what we had with sky.

"Missed installation date and no response to complaint."

They did not turn up for installation and I had to wait in all day. They did not contact me before or after. When I finally contacted them the following week they made an excuse which did not correlate with my discussions with the installation provider. I raised a complaint. Weeks later I have had no response. I have also rung, and still had no response.

"Disappointed "

Initial conversation with salesman went very well. However, after two attempts at trying to get an installation date I phoned customer services. I got given a date but no one arrived or contacted me. Have heard nothing since. Very disappointed as I wanted to support a local company. Would not consider them again as I need reliability.

"Olesya Isupova​​​​ the Telesales Executive"

Olesya Isupova​​​​ the Telesales Executive for Jurassic Fibre was so helpful with all the details of signing up and everything was done so perfectly with no worrying on my part at all.
Thank you Olesya.

"Esta was friendly and informative"

Esta was friendly and informative, she answered all of our questions with confidence and knowledge and made the switch really easy.

"Knowledge is power"

I called and within 30seconds I was put through to Bruno. I asked why my son was experiencing lagging whilst gaming even though I had a fast connection. We ran some speed tests worked out the issue and came up with the solution. Bruno was polite and knew what he was doing, good customer service.

"Brilliant experience on the phone…"

Brilliant experience on the phone everything sorted in mins thankyou

"Ongoing......"

So here we are - more emails to their "Customer help" - no comms, no follow up and again promises that hold no water what so ever. We are months into our contract and still experiencing dropouts "No internet" - many visits from engineers and still not resolved.