"Had reason to speak to Jurassic Fibre…"

Had reason to speak to Jurassic Fibre today, the company representative was called CJ. I had an issue in relation to a connection problem with my 'old' printer.

It would not connect wirelessly. Spoke with Jurassic who suggested that it may be an issue with the 5Ghz used and that I may need a 2.4Ghz connection as well.

Asked if I wanted this, but would require two different passwords, one for the 5Ghz and one for the 2.4Ghz.....I agreed and within minutes it was completed.

Their level of service is exceptional.

I really can't recommend them highly enough.

"Great Customer Service by Steve Green"

Great Customer Service by Steve Green. Helpful, polite, efficient and made it all super easy to set up account.

"Continued amazing customer service with…"

Continued amazing customer service with Leo the Engineer today, who arrived and solved my connectivity issues. My daughter now has no lagging while gaming, so peace is restored to the universe!

"Absolutely amazing service from Olesya…"

Absolutely amazing service from Olesya Isupova. I couldn’t praise it enough for the engagement, professionalism and the ease of everything being explained in a simple easy to understand manner.
Definitely a great asset to the company.
Thank you again Olesya.

"New customer"

It was easy to switch as a new customer and everything was explained clearly to me. Olesya Isupova was very helpful and friendly over the phone.

"Great Service during sign up process"

Telephone was answered straight away and the Sales Executive, Olesya Isupova was extremely helpful signing us up to Jurassic Fibre Broadband. She was very reassuring that the whole process would be stress free and the installation date is ideal. Thank youOlesya

"It started bad but we got fibre in the end 😁 "

We decided to go with Jurassic due to our internet usage going up and Jurassic being only FTTP available.
They tried 3 times to install having been promised our street was ready!
1st time conduit blocked.
Chase another couple of times and they decide re-book another install and they fail.
Chase again as they decided to port my current number without installing fibre so lose all internet. Get no where until they tell me the blockage is cleared! Install team turn up and and guess what it's still blocked. Install team tell us this happens all the time! Told they won't dig it up to sort out as it's not in their budget! Left thinking well don't promise something if you can't deliver.
Decided to to ditch Jurrasic and go back to copper! Openreach don't look like they are go get moving with thier install in the street due to civil work needed. Was left feeling pretty deflated at this point 😡

UPDATE 1: phone call to say they can still install by running cable from a different direction 🤔 Have asked for further clarification on this and awaiting an update. But do have have alternative supplier lined up.

UPDATE 2: Much to suprise Marie at Jurassic took my case up and I now almost have full fibre. They arranged for the Dare Utilities to dig the pavement up and clear the blockage which they did in less than an hour. 4 Site Fibre then rocked up and ran the cable to the property. Jurrasic have said the final install will take place on Tuesday 11th February. I will update this review once installed with my final view on the whole experience

UPDATE 3: We have fibre at last! Internet so much better as a result. No drop outs WFH. Myself on teams call with wife and son in another room on Zoom call to an online tutor no issues for a change. The router Jurrasic provide is locked down by them (probably good enough for 98% of users). However, having NAS drive and using port forwarding rules I need to be able administrator my own router. However, not an issue as they where able to put their router into modem mode so I can use mine. Downside my router is few years old so doesn't have the latest WIFI standards to keep up with fibre so speed drops to 100mps when next to router. So have treated myself to a new router which should allow for the full speed to be experienced.

Few pointers if considering Jurrasic.
1.Don't use OTS to switch from existing providers instead cancel them when fibre is in place (check for any cancellation fees). This will allow for any hiccups.
2. Be prepared to use you own router if need admin rights (not an issue in my opinion)

I will say Maria has been really helpful with us and she has put up with a lot of hassling from me to get everything over the line. She clearly did a lot of hassling behind scenes. Also it became apparent Wales and West Utilities caused the blockage when renewing a gas main (don't ask me about thier service! Story for another day)

Early days of having fibre but let's hope it proves worth it. Nice not to have to wait for openreach who said they where going to do our road by 2026 now seem to have dropped all plans!

"My enquiry was dealt with confidently and timely "

My enquiry was dealt with professionalism and in attentive manner. I spoke to Bruno who demonstrated excellent communication skills, was able to resolve all the issues in a positive way. He cheered me up and lifted my spirits in a very supportive manner. I can highly recommend Jurassic Fiber for such an experienced and caring employee.

"wifi troubles"

I am a fairly new customer with this company, (and I am also in my late eighties).I have received extremely kind and helpful guidance from two of the staff, at different times.... they are called Alexandra and Hannah

"Brilliant Bruno!!"

Brilliant Bruno!!! What can I say!! By far the easiest and most successful phone all I have ever made to a network provider! You have a customer for life. Absolutely delighted with the outcome and ease of this call.