"The efficiency & helpfulness of all the…"

The efficiency & helpfulness of all the staff from booking to installation

"I had been using rural Wi-Fi for many years "

I had been using rural Wi-Fi for many years as options in my area was very limited, I have to say I had a very good experience with rural always very helpful, great support team and always friendly.
Anybody who is considering using these I would highly recommend, the only reason I have left them is fiber is now in my location.
Thanks, Rural team.

"Ciara was extremely professional"

Ciara was extremely professional, friendly and solved any queries I had in short time. A credit to the company.

"Very good customer service"

Very good customer service, just leaving due to needing TV aswell as broadband

"Many thanks for the immediate response…"

Many thanks for the immediate response to our problem. Rural WiFi great and very friendly team, credit to all who we encountered, hats off to all and a big five stars well deserved.

"Wi fi issue "

Claire dealt with my call and I cannot speak highly enough of her customer service. She was very thorough and left no stoned unturned to get to the bottom of why my internet was not working. As it turned out it wasn't an issue with Rural Wifi but my router.

"In my opinion UNPARALLELED service"

I have been with Rural WiFi for close to 1.5 years now. For the last 30 years of my adult life I have never experienced so consistently amazing customer service (absolutely every single ocassion).
@Rural Wifi Team, Management and owners. You customer service is unparalleled. CONGRATULATIONS!

"Charged €50 to have someone wander…"

Charged €50 to have someone wander around inside the house with a 4G and 5G simcard and tell me the signal isn't good enough. I could have done that in 20 seconds on the phone if I knew that was the extent of their abilities.

Extremely bad service, feels like they scammed me out of €50. If anyone has poor phone service inside their house you already know not to try and engage Rural Wifi's services. They don't do anything else.

Editing as I can't reply to the response - the description of what occurred is not unfair and exactly what happened from the 'engineer' visit. There was no possibility to install or test anything external, which the engineer told me directly himself.

That said, Rural WiFi have reached out since and clarified that they do provide these services and will send out a new engineering team to do these checks and tests. However, you should please clarify with your internal teams the situation before writing these responses.

"great experience"

I have had a very good experience with Rural wifi. The communication was clear, the tech engineer who came to my home was a total gentleman and a clear communicator. He was able to get my wifi working in a good manner after years of struggle with wifi in my particular location. Would recommend!

"I was reluctant to sign up at first…"

I was reluctant to sign up at first given all the other options out there but I found myself in a situation where Rural wifi was my ONLY option for my particular circumstances and I'll tell you what, I absolutely cannot fault them. I was using their 4g router for over a year with absolutely zero problems. I recently upgraded to a 5g router, so far so good. But the best thing about Rural wifi is the customer service. It is, hands down, THE BEST customer service I've ever dealt with and that goes a long way. I dealt with Dawn mainly and she was fantastic and lovely to deal with. The customer service is enough to keep me as a lifetime customer regardless of my future location. 5 stars.