"Worst/Bad services Holidayme"

Guys, Please don't buy any travel tickets/bookings from Holidayme. The customer services team un-professional , rude and in fact no clear answer. When I ask about my cancellation status and refund time, they ask me to wait for 60 days minimum to update me. Don't ever buy any ticket even if you have vouchers.....Its not worth.

Thanks

"HORRIBLE !!!"

I cancelled flights pre covid and still have not received my refund. I have sent about 15 emails in the past 3 months and they do not reply to any off them. I have to call and the same answer is always we will get back to you and they never do. I am shocked at the service and as I understand the situation at present I do not understand the lack of professionalism or customer care at all. Will never again use this company and highly recommend nobody else does either

"If there was an option for 0 star"

If there was an option for 0 star, would have happily given that.
This is pertaining to hotel booking in particular, the money gets deducted immediately from the account, with no confirmation, and upon chasing the company (5 times internal call transfers) they said the booking isn't confirmed and the hotel price has changed!!!

To support my statement - i had the booking at 5.35 pm when the price reflected AED 1092 before discount on their website, and at 6.30 Pm during my call with holiday me the same price reflected without any difference. Had flagged up the same with the customer support while talking to him, and he was speechless too as it was true.
Furthermore, the money is deducted immediately and the booking isn’t confirmed, the customer has to call to enquire about the same and then they are informed that booking isn’t successful. Money is deducted in a snap but responsibility is not taken by the company!!!

The only gimmick they do is post fake price and then come back saying the hotel has changed the prices and availability, the difference amount needs to be paid.

This has repeatedly happened in the past also, and not only for UAE, also when I had to book my Georgia trip in 2019.

I don't understand what kind of relation they have with the hotels globally, that their prices according to them fluctuates like stock market without getting reflected on their very own platforms.


To sum up -
customer support - zero
trustworthiness - zero
technical support - zero
cheating customers - five/five

CONSISTENTLY DISAPPOINTING SERVICE

"Disappointing service and useless app"

I have been using holidayme app for quite sometime now and not a single booking has gone smoothly for me. Either the booking doesn't go through or the price goes up or the room is sold out. Always there is some excuse they will give for not being able to provide the booking at the shown amount. Not at all happy with the app. Also, there service is no great either. You will always face some troubles while booking flight, holiday or even a simple hotel stay. Don't recommend them.

"Supportive team"

I had a problem with my booking due to the global crisis and the Holidayme team (Sikander and Aarti) were very supportive, however there were few instances of misunderstandings. But overall the staff was very helpful and ensured my booking gets cancelled and refunded. Honestly there was a bit of a hassle as they asked me get an email from the hotel that they wouldnt charge me for the cancellation and all this led to some back and forth. All the hassle was worth it as Sikander and Aarti ensured i get my full refund and they kept me posted at all stages of the process.

"Europe ( Prague & Budapest Booking)"

Europe ( Prague & Budapest Booking)
We had a made our bookings to Europe in the month of Dec and we were suppose to travel in Feb Mid. There were few request shared since it was our anniversary and the team had acknowledged the same. all the bookings were confirmed a day prior to the travel.
1-While we reached at Prague hotel the hotel had a mail from the holiday me team saying the booking is cancelled and we had to wait for 2 hrs to get a room and contact holiday me team, since it was our 1st wedding anniversary all the surprises planned for my spouse was ruined due to this and we got a very shabby room and we had left with no choice.
2nd- While we had booked our bus from Prague to Budapest and i had clearly checked and requested with the team if we can pre book our seats due to nausea problem with the bus travel but the team denied saying they cant book and it will be 1st come basis so due to this we reached at the bus stop 45 mins before to get a preferred seat but when we reached it was told to us the seats are pre booked and we had no choice but to sit on the last corner seats of the bus.
3rd- After we reached budapest the team aligned a cruise for us and we acknowledged also since we were travelling it is very obvious that none of them will be using emails or will be connected to internet but still where needed i was checking and replying although i had clearly mentioned in the mail to contact us on the whatsapp and the number were provided. after this while we were left with 2 hrs to board the cruise i received an email saying the menu is not available so we had to cancel the plan and by the time all this happened we had left with no options but the evening was spoiled again.
it's been 5 days now and none of the holiday me is has come to conclusion towards the closure of all this mess created. we had paid a huge amount and it was our 1st anniversary which was spoiled thoroughly, all the details and the cancellation mails is been provided to the holidayme team but no action has been taken.

"Goodjob"

Goodjob and easy to talk to for any inquiries

"Rescheduling non-refundable hotel booking."

Had the pleasure of assistance of Mr. Movin John | Travel consultant – Online bookings for a complicated situation where my guests that I booked the hotel for couldn't make it to UAE... not only this gentleman followed up the whole process on the phone and emails but also made it possible to move the booking to my desired schedule without any additional charges. Big thanks to Mr. Movin !

"I was happy to be served by Mr…Sikandarkhan Inamdar"

I was happy to be served by Mr Sikandarkhan Inamdar, he processed my request with utmost care and urgency regarding my follow up of my flight booked yesterday.

"Enjoyed Georgia with Holidayme."

Hi Every One,
This Muhammad Zorab before few days i visit Tbilisi Georgia through HOLIDAYME.
I guild to share review about Coustomer service (Mr.Chiten)
The gentleman who received us on airport (Mr.Zaza)
The tour guide Mr.Sora all is excellent and all is helpful and friendly .

The service of holidayme and my stay in reline hotel in Tbilisi was excellent,