"A screwed up app"

Tried to order a pickup from a restaurant through Seamless. Tried 3 times with different credit cards - all ‘couldn’t be processed’. Then I got a notification that the restaurant couldn’t take any orders for 45 minutes. Ok. Fine. So I ordered from somewhere else. And didn’t use Seamless. A few minutes later got a notification that my cc had been charged at the first restaurant. So now had 2 orders I paid for. Terrible app.

"Does Not Care About Consumer Safety!"

Yesterday 08/01/2024 I ordered from the app and driver Manuel immediately messages me stating that he noticed there was no tip added and would appreciate a reconsideration as it is his only source of income.
Generally, I do not add a tip PRE delivery to confirm that the delivery actually makes it here (I can not tell you how many times it is marked delivered and is no where to be found) and that it is free of spills etc at the carelessness of the delivery person.
I ignored the text as I was busy at work. I get a follow-up text that he is on his way. Ok fine. Then my co-worker brings me the food and said the driver was nasty to her in regards to there not being a tip. Minutes later I receive a passive aggressive text from the driver saying "Thanks for the tip!!!!". I immediately chat with the Seamless app and let them know about this interaction. They say they will take note of it and that was it.
Today 8/2 I put in another order and lo and behold - Manuel picks up the order. I immediately (like within 2 minutes maybe less of ordering) contact Seamless via chat and ask them to cancel because I don't really feel safe - what a coincidence that Manuel picked up the order right?
Same text comes through about there not being a tip. I am fighting with both reps advising them that this is a safety issue - I don't have a good feeling about this based on the interaction from the day before that I already previously reported! Both Angel (rep) and Lara (supervisor) advised they could not be of any help and the order could not be cancelled. By that time, I get another text from Manuel that he is on his way. At that point feel pressured to add a tip pre-delivery to try and buffer the situation so he doesn't get upset again. The food is delivered, Manuel does not say anything, however the soda is spilled. So I got my money back by way of a technicality (spilled soda) vs. Seamless actually caring about the safety of their customers. Safe to say I won't be using Seamless again!

"I ordered a meal from a restaurant that…"

I ordered a meal from a restaurant that is essentially next door. It said there would be utensils, napkins, etc.. I am in a hotel with no silverware. My order was for a $17.99 item. There was $1.08 in tax. There was a $3.00 service fee, a $1.99 deluvery fee. The amout was rounded up to the nearest dollar and called a donation. I did not tip as the utensils were missing, the place was next door, and I had nothing to eat with. Somehow, a tip for $4.81 was TAKEN without my authorization. My $17.99 item was $29.00. I called and I thought refunded the tip. They sent an email that looks like a PayPal refund but when I look at my account, nothing has been refunded! I payed way too much and only 2 service fees showed before I authorized the payment. Charges appear after authorization. This is stealing and it is ILEGAL!

"If I could give zero stars I would"

If I could give zero stars I would! Guy delivered to wrong hotel room, they ate my food. Then GrubHub canceled my reorder!

"Do not buy from here they steal and…"

Do not buy from here they steal and allow stealing just give u a coupon afterwards... save your money and time... not worth it

"No stars really."

No stars really.. this company charged me for an order and the business was closed. They sent me a message stating that I would get a refund in 3-5 days - it never happen. Then when I contacted them they had an ai tell me there is nothing they can do about it. Please don't waste your time ordering through this company. They are a fraud and will keep your money even after they tell you something different.

"Poorly treated stole for me and my…"

Poorly treated stole for me and my children’s mouth, unprofessional customer service supervisors, fake app overpricing people and not giving them the food or the refund back. You guys deserve to be shut down and investigated immediately or just hire new supervisors please

"Seamless is the dumping ground for Grubhub"

Seamless is where Grubhub sends the drivers who were too horrible at delivering for them. Orders have been opened or just never arrive. And in some cases just delivered to who knows where. And the photos they send to prove delivery, when not a image of their thumb, are landscapes or walls.

"unprofessional and dangerous"

It's been several times that my delivery has been left for me in front of the door of my building, and the driver doesn't take the trouble to come up and give me my food. I didn't eat the food or people could have touched it or something else. I find it dangerous and unprofessional so the food went in the trash. It's unacceptable

"Yikes! Delivered wrong order and DID NOT CORRECT"

Yikes! So bad. Requested a delivery order at about three in the afternoon for later that evening at 6:45 from a local pizza place. At about 6 o’clock got a text saying that the order was going to be late by about an hour. Called the pizza place and they said they didn’t know what I was talking about. Got another text that said the order was going to be delivered by 6:55. When the order arrived, it was wrong. I got half of somebody else’s order and they got mine. I was having guests over with strict dietary restrictions so it was important that I got the correct food. The restaurant said they couldn’t deliver the correct food and to call the delivery service. The Delivery service said all they could do was refund my money for the missing item and it could not be replaced. It was too late at this point to get a replacement of the food somewhere else.
The driver totally screwed up as was my dinner party. Boo.