"Cold pizza spend money for nothing"

This company is a piece of garbage. I ordered a pizza in Queens New York, which not only came cold but was totally overpriced, this company is a total scam and their refund of some 7 USD is a joke anyways, as I will never reorder.

"Thieves"

Thieves. Should be a mins 5. I ordered online, the restaurant I ordered from does not use them, unable to cancel order. Called and was told it would be refunded to charge card. One month later, no refund. Stay away from this company!!

"Account Continuously Blocked"

Seamless is a nightmare when your address, neighborhood, or city changes semi-regularly. I have experienced several account lockouts over the past four years. But the app doesn't tell you this; it just suddenly and consistently tells you that your payment methods are invalid. I work in SaaS software engineering and I get it, they're trying to hide that they think fraud is occurring. But in 2023, it can't be that unusual to be in a new city every few months. And it takes an "escalation" to a department that is not immediate; it often takes several days to resolve. Well, their loss. I wonder how many people just give up when they experience this generic failure.

"Never again"

The original driver ate half my food before returning it to Sharky’s. Sharky’s called to let me know they were remaking it, but I should contact the third party to get a refund. What I’m irritated at is that I did and I do not feel anything was done. Their driver, Mike E, returned my food after they had it for about 20 min. Claiming they had a family emergency.

When we received our food from the second driver, they did not follow the instructions I left for them which was to call me when the order was there instead of leaving it in the lobby. Such a mess…never again.

"Seamless/GrubHub is horrible"

First off, I have used Seamless prior to them being bought by GrubHub. Ever since that occurred they have gone down the toilet. Drivers taking so much longer than they should, do not follow directions or do not even English. Why they even allow non English speaking drivers baffles me. When you contact customer service, you can spend 50-75.00 for an order and it be ice cold. The customer service rep will offer you 5.00 credit, then if you’re unhappy with that, 7.00. Which honestly doesn’t even cover the service fee they charge. It’s absolutely ridiculous how they have gone downhill. Use Uber Eats. So much better and better customer service.

"Terrible delivery and customer service"

I ordered from a pizza place 4 blocks away. The driver drove 40 blocks to get to me. The food was cold and gross by the time it arrived 45 minutes late.

I complained and was offered a $10 coupon for the next visit. I explained that i paid $20 for the service fee and tip. After 30 minutes on chat, they offered me $15 for my next order and would connect me to anyone that could help.

"Waited 2.5 hours for delivery"

Waited 2.5 hours for delivery. Called restaurant and was told that my order had been sitting there ready for over an Hour and half. Extremely poor service! Will not be using Seamless/Grubhub again!!

"Order very delayed, dropped on porch, spilled everywhere"

Order very delayed. When arrived, delivery person dropped it in porch, the Italian food spilled everywhere (I have pictures). Yet they make it impossible to give them feedback. Deleted the app !

"NEVER AGAIN"

We tried 3 times this year to order through seamless and all 3 times are order was EXTREMELY late, food was cold, and all that was done was to give us a $10 off future purchase discount.... no thanks. NEVER USE THEM. Customer service sucks.

"Had to pick up food myself"

Looks like I’m not the only one here that has experienced terrible service with Grubhub /Seamless. This is the second time that I had to go to the restaurant and pick up my food with a house full of company because Seamless did not follow up with the restaurant order. Not to mention both times I lost the $4.97 service fee. According to the restaurant many of their customers experience this same issue with Grubhub/ Seamless.