"RWG Mobile"

I bought a Teaser SIM from RWG in November 2024. Two arrived so I rang to ask if there had been an error, I was told no it was part of the offer (I hadn't seen that) but one only lasts for one month - not a lot of point having it.

Since putting the SIM into my old mobile, I just wanted to use it as a spare and keep it in my car, I am sure I tried ringing a number and it worked. I tried it yesterday first ringing my smart phone number, it was a message saying I could't use it to connect to that phone. I then tried my landline, same again. I was very puzzled as I get an email each month to say that they had received my £2 payment. I rang the number on their website, a recorded message said the number had changed, so I noted it and rang it - Nothing. I tried 669 again nothing. A bit later on, still on their (NOW) SIM card I tried 669 again and was in a queue, I held on. A male voice with an accent (not welsh) speaking quickly and quietly answered and it was Now Mobile. I asked him to speak louder and more slowly, still had difficulty hearing him (I am not deaf). He eventually confirmed that I was speaking with RWG. I tried to explain what the problem was and he said the SIM wasn't activated and there was no activity on my account. Oh, really! I asked how come money was being taken from me each month with an email confirmation, I said I wanted to cancel my account but the website needed another password which I didn't have but that I was already in my account. He told me to email RWG, I asked if they would answer he said yes. I didn't hear back. This morning I looked at my account again and saw that I could go into my subscription (rather than cancel account) I did so and cancelled it. I have paid £12 for nothing - ok not a huge amount in the scheme of things but I could do without wasting my OAPension. I have sent another email explaining what happened and asked for a refund as I had paid for just a bit of card/metal. I am waiting for a response.

"Goodbye RWG"

I joined RWG as I thought it was an independent company with good customer service. I have found that the top-up/balance enquiry number, 669, has no connection and that when calling customer services you are offered service options in many different languages, which does not speak of a UK or 'proudly Welsh' company. After holding for a while waiting for the call to be answered, I was informed 'we have high call volume, please call back later, goodbye'. Ok, goodbye RWG...

"Impressive"

Good customer service and I'm on a great plan

"If you like throwing away money, go ahead…"

If it was possible to give this totally useless company a negative star, I would. They only know how to take money through promises. What surprises me is that OFCOM allows a total bogus company like RGW to continue to trade. Painful to see hard earned cash being stolen by the one-man show by the name “Tim”.
Useless, useless, useless….beyond words. Should be shutdown and prosecuted for fraud.

"Avoid"

Ordered a SIM for £18, it arrived very slowly via 2nd class post. The packaging and instructions are proudly Welsh, but contain outdated numbers and useless information.

The SIM itself had a Swedish number and it was completely impossible to activate or contact anyone from the company.

"Dont touch with a barge pole!"

They posted SIM by 2nd class post took over a week to get to me.
I was planning to use in a LoRa gateway needing only a few k data per month, put it into a device using recommended APN, nothing connected.
Tried to call support, number redirected, tried the new number, no answer.
I wish I'd read other reviews first!

"Gamma PAC vs NOW PAC"

RWG has gone downhill pretty darn quick. They are in breach of the rules of providing pac codes within minutes (eSIM on gamma). Not Gammas fault, just crap RWG as they are not a partner of Gamma anymore… someone pulled the plug?
Luckily I found a post about a contact email at gamma and got my PAC code within 1 hour of emailing them. Have now left and moved my number to another provider.
I still have another RWG sim which is on NOW platform and the text pac works so just getting a new pac every 30 days should the service fail.

"they wont let you leave"

they wont let you leave, good business model?

"One the most helpful people I have…"

One the most helpful people I have encountered. And total satisfaction with the results

"Cancelled my subscription the day I…"

Cancelled my subscription the day I received my SIM, never activated. Yet the month later they took another payment, ignoring my emails too.