"Extremely bad. Nothing works "

Very bad. Only using as a temporary, in-between SIM card while I swap to my new one. Haven’t had it for 2 full days yet and I can’t wait to get it out. Signal is awful- there’s either none whatsoever or one bar. The internet works then doesn’t. I can ring a number one day then the next day I can’t even though it’s the same number. This has made it awkward for me to log in/ out of work. I’ve had messages send/ come through with practically no signal, and messages fail to send with stronger signal. No one can ring me as it sends them straight to answer machine which I don’t use. I can’t ring anyone as it says the number isn’t connected. I haven’t got a clue what’s going on but it’s really terrible. I don’t know of any other provider this bad. I would never use them properly

"AVOID!"

Bought two SIM cards in November, one with the basic £1 credit, plus the other with their 1 year, 2GB bundle. Both cards arrived with £1 credit. Tried emailing them to get the bundle activated on my SIM. No email is ever answered, except by their automatic response with a reference number. Phone calls to their number reach a voicemail telling you their number has changed. Called the new number and got routed to a call centre where their call handlers struggled to find any record of my phone numbers or reference numbers, and promised to 'pass the issue on to their tech team who will sort it out tomorrow'. Needless to say, the tech team do nothing. Over two months, numerous emails and phone calls later, I just want a refund, but no one seems capable of actioning that either.
This has got to be the worst customer service I've ever seen in a mobile provider.

"Fast effiecient response to my inquiry"

Fast effiecient response to my inquiry

"Data sim doesn't work"

Same as many other reviews. Ordered data sim entered the APN etc but still doesnt work. Called customer service, no help at all. USELESS!

"Ordered a SIM with £1 credit to test…"

Ordered a SIM with £1 credit to test the signal. When it came it only had 8p on it and was no good. After emailing several times with no response I called their call centre and they were useless. I wouldn't recommend these at all

"RWG continues to take payments after contracts have ended"

RWG offer attractive packages but customer service is non-existent.

Both my husband and I ported our 30-day contract numbers from RWG to an alternative provider offering WiFi calling. However RWG continue to bill us monthly despite no longer being customers and our contracts have ended.

My husband received an apology on one occasion and partial refund of the unauthorised payment but the following month RWG took full payments once again.

I haven't received any response at all to multiple emails and messages and the phone is never answered. Because payments are charged to a debit/credit card rather than direct debit, they cannot be cancelled easily. We are now having to seek chargebacks via our respective banks. Definitely not a company I could recommend.

"Great customer service :)"

Great customer service :)

"Now a Scam Company"

Same as other reviewers. Ordered an eSIM last month. It didn't arrive. I will be contacting my CC company and asking for return of funds.

"Same as other users"

Same as other users, unable to get a sim swap done. No reply from customer services in four weeks. Awaiting a pac code. Will update once I receive one 16/01/2025

"They don’t reply to emails or messages"

They don’t reply to emails or messages, they don’t answer their phones.
My service has stopped and they’ve reduced my balance to zero. They used to be so good but I don’t think they’ll be going for long. Perhaps it’s because Talk Home are so much cheaper.

Best avoided sadly.